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Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe US Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse work force creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the US Federal Government. As a USFGMD Systems Technologist, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the US Federal Government throughout the world.Job Description

Work Location is on-site in Jordan

Must be a US Citizen with the ability to obtain background clearance as required by government customer

This is not a remote work or telework position.

Requires approximately 75% travel

Provide onsite Land Mobile Radio Technical support to US Army Network Enterprise Center (NEC) covering Jordan and Iraq. The Technical Assistant is dedicated to supporting the end users and coordinates all customer facing aspects of system usage to include subscriber programming and fleet map management. Provide single point of contact for day-to-day operations, routine system upkeep, and immediate response for emergency service calls. Requests and coordinates technical support and follow up repairs with Motorola Field Service Organization. Provides all levels of both formal and informal end user training.

Duties of the Engineer Leader in this EMEA Technical Assistant for this customer include the following:

• Provide Input and advise to US Army and Motorola leadership on system usage, user training, system status, key management
• Assist with development and maintenance of the System Fleet map
• Serve as Liaison between organizations, both fixed and visiting, in fulfilling requirements for current events, special events, or future military exercises as well as normal day-to-day operations. This requires attending meetings or briefings on new customer requirements.
• Gathers historical data biweekly for the completion of the monthly usage report and the annual Land Mobile Radio resource utilization report IAW National Telecommunications Information Advisory (NTIA) and provides to the Frequency Management Office for submission to SPS
• Assist in the development and maintenance of Radio Code plugs
• Assist with LMR Subscriber Radio Programming and coordination of Programming Process and Procedure
• Dispatch, Radio, and LMR Network User Database Management
• Encryption Key Management
• Local/Store and Forward and OTAR Configurations
• Key Rotation Coordination and Oversight
• Radio Authentication Key Management Process and Procedure
• Assist the LMR Team in developing a Standard Operating Procedure (SOP) for meeting the daily requirements of the LMR end users.
• Assistance with Audio Logging Configuration and Retrieval
• Provide new customer orientation training on system operation as needed and provide guidance on integration between talk groups and procedures on obtaining authority to share resources.
• Review and present system statistical information
• Manage network fault and security alarms through resolution
• Assist with cross system activities including Patching, Software Upgrades, System-Level events, Password Rotation, etc
• Ensure that sensitive matters and materials are properly handled to include consideration of corporate ethical standards and all applicable international legal & cultural requirements and values
• Participate in Motorola University online training to insure that all Motorola Solutions employee courses applicable to this position are completed

Preferred Skills:

• Completed 4 year college Diploma in the electronics field or Equivalent Military experience.
• Have a minimum of two to three years of contracts Management experience.
• Ability to obtain necessary security clearance as required by a U.S. Government contract.
• Strongly preferred experience incumbent should possess:
• Understand basic and advanced terminology of Motorola Solutions' communications systems and Motorola Solutions Service products.
• Be able to effectively interface with the customers' technical representatives and Motorola Solutions' own service delivery organizations to include the technical and administrative departments of Motorola Solutions' subcontractors.
• Possess a good working knowledge of computer applications required for responsibilities noted in the above section.
• Possess a U.S. Secret level Security Clearance
• Work well in group related activities and displays leadership abilities
• Valid Driver's license
• In possession of one or more Comp TIA Network+, Security+, MCSE, or CISSP certifications. CompTIA Cybersecurity Analyst (CySA+) highly desired.

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Basic Requirements

• 5+ years of field technician experience or 3+ years of senior field technician experience
• Must be a US Citizen with the ability to obtain background clearance as required by government customer

Travel RequirementsOver 75%Relocation ProvidedInternationalPosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 9 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.