Job Information
Ametek Inc. Customer Service Administrator in Newark, New Jersey
At AMETEK Process Instruments, we focus our experience on designing new, innovative analyzers that help our customers achieve higher levels of productivity and quality. We do this by seeking out ways to overcome the limitations of current methods of process monitoring, control, and quality assurance. It is through this focus that we have created some of the most reliable and accurate technologies in the world.
We are looking for a Customer Service Administrator to join our team.
POSITION SUMMARY
The Customer Service Administrator has a critical role within Process Instruments manufacturing team. This role is responsible for processing incoming orders, entering the demand into the ERP system, and providing communications to customers. This is a high-volume role that requires significant multitasking and self-prioritization to ensure smooth and efficient delivery of orders to our customers. Monthly revenue targets drive the direction and focus of the manufacturing team.
KEY RESPONSIBILITIES
Order entry for all orders (analyzer, parts, service) placed on the Newark Facility.
Communicating directly with customers, sale managers, and representatives on majority of orders
Ownership of spare parts orders which includes: Quoting, Order Entry, releasing order to manufacturing/shipping.
Processing change notices
KNOWLEDGE & EXPERIENCE
Minimum of 3 years' experience
General knowledge of manufacturing business information flow
Excellent verbal/written communication skills.
Proficient in Microsoft Office, including Word, Excel, PowerPoint, and SharePoint
Experience with ERP systems beneficial, Navision a plus
Taking ownership of tasks, a hands-on approach, and a strong attention to detail
TOOLS
Microsoft Office, including Word, Excel, PowerPoint, PowerBI, and SharePoint
ORGANIZATION STRUCTURE
Reports to the Production Manager
CONTACT WITH OTHERS
Operational team members
Procurement & Operational Excellence
Management
Finance
Sales
ASSIGNMENT AND REVIEW OF WORK
Workload and Goals as agreed with the Production Manager
MOST CHALLENGING PART OF THE JOB
Managing a large volume of requests and needs throughout the facility.
Understanding of the products and services that are provided to our customers.
Acquiring a diverse knowledge of our customers' needs and requirements to successfully deliver orders.
Compensation
Salary Minimum: Market
Salary Maximum: Market
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
Nearest Major Market: Philadelphia
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity