Experience Inc. Jobs

A Day in the Life:

The Private Aviation Specialist is responsible for assisting our private aviation business partners with reservation booking, customer service support, and rental transportation planning. This team is committed to providing an exceptionally high level of customer service and convenience for our private aviation clientele globally.

The hourly salary for this role is $22.00.

What You’ll Do:

• The Private Aviation Specialist position will be trained on private aviation rental processes to enable the individual to provide best in class service to our aviation partners.

• Provide elite sales and service to private aviation business partners and customers for their reservation or rental needs. Assist customers via phone and email to promote loyalty and drive revenue improvement.

• Assist customers who are booking reservations, and/or modifying travel details while ensuring proficiency in handling all opportunities to exhibit elite customer service levels.

• Assist customers by resolving billing and rental issues, handling overrides, and specialist booking arrangements with first-call resolution.

• Private Aviation Specialists will assist fractional partners, FBO partners, and private aviation customers with pre-, on-, and post-rental inquiries, reservation support including booking new reservations and cancelling, confirming or modifying existing reservations, and responding to booking errors and override requests.

• Private Aviation Specialist will monitor and respond to inquiries submitted to the Aviation Services Inbox.

• Other duties as assigned.

• The Private Aviation Specialist will report to work in the office of one of our Private Aviation partner’s office in Chamblee GA

• Dress business casual daily.

What We’re Looking For:

• High School Diploma or GED

• Proficiency of MS Office 365, Excel, Word

• 1 Year of Customer Service experience, required

• Experience with Luxury Brand Sales or Customer Service Preferred

• Excellent problem-solving and decision-making skills

• Excellent & professional communication skills via email, in person and by phone

• Proven strong sales and closing skills with the ability to be friendly and engaging

• Ability to multi-task work in a fast-paced environment using multiple systems and applications

• Must be detail oriented

• Must be a quick learner with the ability to adapt to new technology and processes

• Must be open to work any shift including days, nights, weekends and holidays.

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran