Job Information
Stanford Health Care Senior Manager - Project Management (Enterprise Contact Center) in Newark, California
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Day - 08 Hour (United States of America)
The ECC PMO serves as a centralized hub for project governance, ensuring that all initiatives align with our strategic objectives. Our PMO provides standardized processes, tools, and best practices to enhance project delivery and performance. By fostering collaboration and communication across teams, we aim to optimize resource allocation, mitigate risks, and drive successful project outcomes. PMO is instrumental in supporting our department's growth and efficiency.
The ideal candidate will have the below experience:
Project Management Expertise - Relevant certifications are a huge plus (PMP or anything equivalent).
Leadership skills - Proven ability to lead and motivate cross functional teams and foster a collaborative environment
Excellent verbal and written communication skills/Analytical knowledge and ability to strategically think and deliver project outcomes
Process Improvement skills or having a continuous improvement skills - LEAN and/or Six Sigma certification is a plus
Knowledge of change management principles
Technology proficiency - Healthcare and/or EPIC knowledge and comfortability is a bonus - MS Project/Smartsheet, etc
This is a Stanford Health Care job.
A Brief Overview
The Senior Manager Project Management is responsible for supervising staff to manage the programming, planning, design, implementation and post live monitoring of complex projects. Establishes and maintains tools, processes to prioritize projects, effectively assign staffing resources, and ensure project managers are completing projects within budget and on time.
Locations
Stanford Health Care
What you will do
Manages project management team comprising of managers, project and program managers and business analysts for a VP-area/large department in the performance of required job functions.
Maintains direct knowledge of project pipeline for current and future projects in the portfolio.
Implements/oversees system monitors and controls to drive the successful management and reporting of projects; ensures that projects are appropriately managed for on-time and on-budget delivery.
Provide strategic and operational leadership for project lifecycle management.
Develop roadmaps and long-range plans for portfolio maintenance.
Manages the selection and prioritization processes for projects to align with organizational strategic goals; assigns resources based on skill and capacity.
Ensures timely and consistent communication to sponsors and stakeholders on project status, scope changes, and resource impacts for projects.
Monitor and advocate the use of Process Excellence methodologies approved within SHC such as Lean.
Ensures existing processes support high levels of performance while continuously reviewing and refining those processes to make additional improvements.
Delegates tasks and responsibilities to appropriate personnel.
Implements quality control measures to ensure project compliance with department, hospital, and university policies, government codes and regulations.
Determines and assesses need for staffing levels and make the appropriate recruitments if necessary.
Guides project managers and business analysts in assessment and documentation of project scope; to describe objectives, requirements, parameters, and constraints of projects.
Incorporate best practices to improve existing organizational methods and processes.
Keep abreast of new developments, trends in the areas of project/portfolio management.
Hire, evaluate the performance of and implement corrective action, up to and including termination, for assigned staff as necessary. Address individual staff performance problems as needed.
Coach, mentor and manage staff to plan, design and implement technical and non-technical projects supporting the workflows.
Collaborate with other managers and leaders on various initiatives spanning across the network and impacting multiple teams.
Education Qualifications
- Bachelor’s degree in a work-related discipline/field from an accredited college or university.
Experience Qualifications
- 10 or more years of progressively responsible and directly related work experience, including 3 or more years of program and people management experience.
Required Knowledge, Skills and Abilities
Six Sigma certification preferred, or equivalent combination of education/experience.
Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication.
Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.
Ability to manage multiple changing priorities and work effectively in a team or independent setting.
Ability to plan, organize, prioritize, work independently and meet deadlines.
Ability to provide leadership and influence others.
Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships.
Ability to make effective oral presentations and prepare concise written reports to a variety of audiences.
Ability to plan, organize, motivate, mentor, direct, and evaluate the work of others, and meet deadlines.
Ability to utilize project management tools and to coach staff/team members on tools.
Ability to work effectively as a team player and leader.
Ability to budget, make financial projections.
Licenses and Certifications
- PMP - Project Mgmt Professional required.
Physical Demands and Work Conditions
Blood Borne Pathogens
- Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
Know Me: Anticipate my needs and status to deliver effective care
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $81.53 - $108.02 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.
As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.
Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .
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