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Randstad US Senior HR Operations Generalist in Newark, California

Senior HR Operations Generalist

job details:

  • location:Newark, CA

  • salary:$110,000 - $140,000 per year

  • date posted:Friday, September 24, 2021

  • experience:10 Years

  • job type:Permanent

  • industry:Transportation and Warehousing

  • reference:500734

  • questions:415-733-7530.

job description

Senior HR Operations Generalist

job summary:

Senior Human Resources Operations Generalist

Currently looking for someone with a strong broad HR operations background that can act as a lead within a mid-size group and develop and support the HR help desk function and proactively build out automation and best practices. Position will work on this special project as well as handle other HR Operations areas for the Head of the department. Company is in rapid growth mode and position will have ample opportunity to continue to grow into an HR Manager position. Qualified candidates will have 10+ years of HR experience and ideally HR help desk experience within a mid-size or larger organization. Qualified candidates please apply directly to this posting.

location: Newark, California

job type: Permanent

salary: $110,000 - 140,000 per year

work hours: 9-5

education: Bachelor's degree

experience: 10 Years


As the Sr. Human Resources Operations Generalist, you will use your organizational, customer focused experience to create robust transactional processes which are aligned with the businesses.

The successful candidate will be a highly motivated individual, an excellent communicator and influencer as well as a results-driven team player. Self-motivated, proactive, and capable of working on own initiative with limited supervision. As we grow, we need to continue to enhance our service model, processes, functionality to enhance HR helpdesk so we can continue to support globally.

  • Manage, continuously improve and the development of HR Helpdesk.

  • First-line support for all HR related questions by managing the activities and responsibilities of HR Helpdesk.

  • Serve as a point of contact for HR inquiries from our employees regarding benefits, policies, employee data, and HR processes and systems; escalate as appropriate to HR functions, Benefits, Stock Administration, IT and business partners.

  • Assumes full ownership of request and incident resolution, triage, and escalation, and tracking of individual tickets to ensure task handling quality meets or exceeds expectations and identify areas for improvement.

  • Collaborate with key partners and stakeholders on processes to build a world class employee experience.

  • Establish metrics and build dashboards to monitor HR Helpdesk performance, creating a regular cadence of reporting and reviews to drive continuous improvement. [i.e. Ticket volume or Total conversions, Support tickets opened vs solved, Ticket distribution, Response time, Resolution Time, Resolution rate, Tickets completed, Tickets by hour, Backlogs and predicted backlogs, Customer satisfaction ratings, Type of category request, Repeat ticket inquiry, etc.]

  • Develop regular reports to identify trends and problem areas, including reports of time spent by HR Helpdesk staff and other departments on requests.

  • Train and support members of the HR Helpdesk team and ensure best practices are consistently followed.

  • Maintain a service-focused and user-oriented attitude.

  • Build and keep current a knowledge base, and train employees on how to use it



  • BA/BS or equivalent coupled with 10+ years of experience in HR Service Delivery Management or HR experience in a fast-paced environment with emphasis on operations and process.

  • Experience in UltiPro/UKG and Atlassian/Confluence is a plus.

  • Strong attention to details for data integrity management

  • Demonstrated success in building and managing, a HR Helpdesk service strategy, supporting a multi-country organization - experience with an HR Helpdesk model strongly preferred

  • Ability to multi-task and prioritize

  • Demonstrated ability to successfully work with peers and internal customers at all levels

  • Knowledge of supporting multiple HR disciplines (compensation, benefits, learning and development, stock administration, immigration, staffing, HRIS and reporting

  • Excellent process skills, documentation, and in-depth analytical skills - innovative problem solver, able to be resilient under pressure.

  • MS PowerPoint, MS Office, MS Excel

skills: Human Resources

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.