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Charles B. Wang Community Health Center Patient Services Representative in New York

Full-Time Patient Services Representative

Reports To: Unit Manager

Lower Manhattan/Flushing Queens

New York

United States

Responsibilities :

  • Ensure a welcoming, attentive, positive and confidential patient experience from the first encounter, whether it is by phone or in-person

  • Remain well-informed about the Health Center to orient patients and families to the Health Center’s services, and promote services and benefits as appropriate

  • Monitor incoming patients and the waiting area to assess patient needs and wait times, assisting as needed

  • Ensure reception and waiting area neat and tidy at all times

  • Complete and update patient registration in a timely and courteous manner

  • Interview and register new patients, accurately and completely

  • Provide patients/families with information about Patient’s Bill of Rights, Notice of Privacy Practices and other policies and procedures

  • Verify insurance eligibility and address insurance questions and concerns

  • Perform sliding fee scale assessment and determine fee charges for self-pay and underinsured patients

  • Optimize provider schedules and patient satisfaction with efficient scheduling

  • Effective teamwork, communication and collaboration as part of practice-wide care team

  • Direct phone calls/inquires to appropriate department/personnel and/or take phone messages

  • Work closely with clinical team to ensure smooth patient workflow, including assistance with check-out and referral management as needed

  • Demonstrate curiosity and understanding of process workflows, healthcare team needs, and patient experience

  • Maintain a cooperative relationship among health care teams by communicating information; responding to requests; building rapport and participating in team problem-solving

  • Adapt to changes in practice operations, workflows and patient needs as they emerge

  • Perform other unit specific duties as assigned

    Minimum Qualifications :

  • High School Diploma and 2 years of work experience

  • Associate's Degree preferred

  • Bilingual in English/Chinese

  • Reception or customer service experience preferred

  • Typing or computer knowledge

  • Excellent interpersonal skills, ability to work as part of an interdisciplinary team

  • Good problem solving skills, inquisitive and interest in learning all aspects of the practice

    Compensation and Benefits :

  • Salary: $40,000.00 - 46,000.00 per year

  • Medical insurance

  • Employer-paid dental, vision, disability and life insurance

  • 403(b) retirement savings plan

  • Flexible spending accounts for transit, parking, health and dependent care

  • Paid time off (28 days for the first year of employment)

  • Employee Assistance Program

  • Tuition reimbursement for eligible employees, and

  • The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program

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