Job Information
Charles B. Wang Community Health Center Facilitated Enrollment QA Associate in New York
Full-Time Quality Assurance (QA) Associate
Reports To: Director of Social Work
Flushing Queens/Lower Manhattan
New York
United States
Responsibilities :
Review each Medicaid application completed by facilitated enrollers, in a timely manner to ensure the accuracy and completeness prior to submission to local Department of Social Services (DSS)
Verify the information provided in the Medicaid application is accurate according to the document provided by the consumer. If any identified inaccurate or unclear information, the QA specialist will ensure the facilitated enroller to correct them prior to submission to DSS
Ensure all Medicaid applications are submitted to DSS for eligibility determination adhering to submission timeline
Responsible for pickup of applications for review from multiple sites
Generate reports of findings from Medicaid application reviews and submit it to the Program Manager
Work with the Program Manager to identify improvement areas and develop quality assurance activities and implement them to improve Medicaid application completion quality
Attend internal and external trainings and meetings
Understand overall eligibility requirements for government-sponsored health insurance programs
Maintain timely knowledge of government-sponsored health insurance program updates or changes
Perform other duties as assigned
Minimum Qualifications :
Bachelor degree required
Three years of health insurance enrollment experience is required
Quality assurance related experience preferred
Computer proficiency in Microsoft Word, Excel and Power Point
Strong interpersonal skills to support staff to improve application quality
Ability to develop activities to improve program quality
Strong attention to document details
Compensation and Benefits:
Salary: $45,000 per year
Medical insurance
Employer-paid dental, vision, disability and life insurance
403(b) retirement savings plan
Flexible spending accounts for transit, parking, health and dependent care
Paid time off (28 days for the first year of employment)
Employee Assistance Program
Tuition reimbursement for eligible employees, and
The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program