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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is a global leader in the commercial payments solutions space and continues to be an exciting and fast-growing business dedicated exclusively to the success of businesses globally. GCS provides a range of Corporate Payments Solutions and other expense management tools to help small, mid, and large size companies around the world manage all facets of their business spending.

As a core engine that powers the GCS business and its colleagues, the Onboarding Capabilities team plays a meaningful role in delivering outstanding revenue empowering services and capabilities across the customer experience.

We are seeking an Analyst to support go to market (GTM) for capabilities delivered by product development team in support of Commercial client onboarding which includes training our customers, communication to customers and stakeholders, and managing impacts through early and calculated engagement.

The successful candidate must possess positive relationship management skills and a consistent track record of crafting and executing effective communications in support of marketing or product launches.

As a member of the Product Operations team, you will have the ability to help drive growth, adoption and craft the future of our Commercial Onboarding experience that has a significant impact on our internal and external customers. We only get one chance to make a great first impression and the focus of this team directly impacts that first impression. This role will interact very closely with our product development team delivering capabilities, our internal customers across the sales organization, and serve as a champion for the new and exciting capabilities the team delivers.

Key Responsibilities:

• Develop tailored communications for capabilities deployed by the Sales-Assisted Onboarding team in partnership with other members of our team, sales enablement, or other product organizations

• Understand the processes of Sales/Account Development users, how this translates to any improvements made by the Client Onboarding and then develop a plan to manage adoption and awareness

• Work with Sales Enablement and any other liaisons for the sales organization to build coordinated and cohesive messages and training for upcoming improvements

• Define and execute go-to-market (GTM) plan for the launch of larger initiatives, working to ensure that marketing and sales have what they need to be successful

• Develop, or partner with key stakeholders, a comprehensive plan for launching initiatives inclusive of communications and collateral, change management, and training

• Track and organize customer/user feedback received from training, and other forums to build the voice of the customer

• General communications such as newsletters and presentations for partners and leaders and managing the team’s Hub page on the Field Resource Center

Minimum Qualifications:

• Minimum 1-3 years in a project management, communications, sales/account management, business development, strategic partnership, or product role

• Demonstrated ability to understand customer and business needs and translate those needs into prioritized features for execution

• Experience with SharePoint, Excel, and PowerPoint

• Entrepreneurial mindset, flexible spirit and tremendous will to win

• Highly organized, Program Management experience with good organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Preferred Qualifications:

• Experience with design tools like Adobe Suite a plus

• Prior experience with GCP digital products / capabilities a strong plus

• Communications or Marketing experience a plus

• Comfortability speaking to large groups

• Ability to effectively share positive and negative news

• Demonstrated communications design experience

• Strong ability balancing competing priorities and operating well under pressure

• Comfortability with rolling up sleeves to dig deep to achieve goals

• Tenacious and resilient and infinitely curious

• Positive attitude!

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Product

Primary Location: US-Arizona-Phoenix

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 24006049