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City of New York Telecommunications Manager (Non Mgrl) in New York, New York

Job Description

The Department of Records and Information Services seeks to hire a responsible Telecommunication Manager (M1) to join the IT team. Under general direction, with broad scope for the exercise of independent initiative and judgment the duties will include but are not limited to:

Under varying degrees of direction, with varying degrees of latitude for independent action and decision, is responsible for the efficient operation of a voice and/or data telecommunications system. Contracts for voice and/or data telecommunications service with telecommunications common carriers and vendors.

Plans for the establishment of new voice and/or data telecommunications systems and improvements of existing voice and/or data telecommunications facilities.

Recommends elimination of equipment or service on the basis of analyses of cost and necessity.

Tests, evaluates, and selects the best voice and/or data telecommunications equipment available for use by City agencies.

Reviews new technology for possible use in improving operations and reducing costs.

Develops standards, procedures, and policies to ensure the continuing operational effectiveness of the City's voice and/or data telecommunications networks.

Is responsible for training agency coordinators in the techniques of voice and/or data telecommunications management.

Is responsible for the inspection, analysis, adjustment and certification of invoices for voice and/or data telecommunications services and equipment provided to the City.

Distributes charges back to agency users. Interprets Public Service Commission tariffs and plans for contingencies and courses of action which may be necessitated by proposed rate increases, revisions, and adjustments.

As feasible, coordinates City voice and/or data telecommunications with Federal and State facilities.

Supervises the inventories of voice and/or data telecommunications equipment being used by agencies.

Is responsible for overseeing the investigation and resolution of user complaints.

Oversees the training and supervision of telephone operators and service representatives.

Assists in the preparation of voice and/or data telecommunication budgets and provides operational data to support budget projections.

Work Location: 31 Chambers Street, New York, NY 10007

Hours/Shift: Full-Time/ Day

Due to the necessary technical duties of this position, the candidate may be required to be on call and/or work various shifts such as weekends and/or evening shifts.

Travel is required to off-site storage facilities to provide technical support:

  • 66-26 Metropolitan Avenue Middle Village, NY

  • 168 39th Street Brooklyn, NY





  1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or

  2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or

  3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.