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Description We are offering an exciting opportunity for a Support Associate to become a part of our team in New York. As a Support Associate, you will be primarily involved in preparing and executing on-site appointments, managing service desk tickets, and maintaining client care standards. This role operates within the industry, utilizing skills such as Office 365, Google Workspace, Mobile Device Management, Service Desk Tickets, and Networking.

Responsibilities:

• Execute on-site appointments in a manner that aligns with our mission statement

• Recognize and relay client-initiated changes to our remote support team to prevent client care issues

• Maintain and manage your provided on-site toolkit

• Collaborate with your team to handle client tickets according to best practices

• Respond to escalated tickets from the Manila Service Desk and tickets assigned directly to the Service Desk

• Properly manage your workload and calendar to meet our contractual SLA requirements

• Inform the Service Desk Queue Manager and SM when you are unable to handle incoming requests to maintain our SLA commitments

• Account for your time accurately and document your assigned tickets, along with updating our internal documentation according to best practices

• Prioritize and escalate tickets, potential sales opportunities, and client care situations in a timely manner. Requirements • Minimum of 2 years of experience in a similar role

• Proficiency in Office 365

• Familiarity with Google Workspace

• Experience in Mobile Device Management

• Ability to handle Service Desk Tickets efficiently

• Knowledge of Networking fundamentals and practices Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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