Splunk Sr. Services Offering Portfolio Manager - Remote in New York, New York
Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.
Splunk is seeking a Senior Observability Services Offering Portfolio Manager to join our passionate, fun and innovative Customer Success organization and build the next generation Customer Success offerings portfolio (across Professional Services, Customer Success Management, Renewals, Education and Technical Support) for our customers!
Your main responsibility will be to closely partner with the Customer Success leadership team to design, launch, and grow new services offerings that drive higher solution adoption, customer value, and new business growth and expansion. These new services offerings could either be aligned to the Observability Buying Center or more broadly applicable service offerings addressing our customers’ needs across the Splunk customer journey.
Secondly, you will define the services strategy for New Product Introductions for our Observability Buying Center focused products. Supporting these high-priority initiatives requires partnering with Product Management, Product Marketing, Field Enablement and Customer Success to design the right services solution to drive product adoption across our rapidly growing customer base.
This role will require a highly driven individual with a diverse skill set that spans strategic thinking, product management, product marketing, execution, and analytical problem solving. You must excel at working with multiple teams to align on strategy and drive decision-making to help turn concepts into reality. A customer first mentality, comfort with ambiguity, a “new way of thinking” orientation, and experience working iteratively in a fast-paced environment are a must.
If you are looking for a high impact role in a growth environment … operating at the intersection of strategy, products, services, customer experience, and execution … come join our team!
Design new simple, prescriptive services offerings and pricing strategies targeted at delivering outcomes across the Splunk customer journey
Use Services research on customer/market trends to identify our customer’s services requirements across segment, buying centers and personas, globally
Partner closely with Customer Success leaders to determine how to package, sell, and deliver these critical services in a way that is easy-to-buy and easy-to consume
Structure problems and develop recommendations utilizing a hypothesis-driven, highly iterative approach
Conduct analysis and build / refine financial models to advise strategic services offerings recommendations
Orchestrate broad multi-functional engagement to identify & launch defined services offerings that deliver new value in new ways for customers
Establish the go-to-market strategy for each assigned services offering, including positioning, pricing and packaging, and associated services attach model
Collaborate with CS Marketing & Field Enablement to build internal & external enablement, collateral, success stories & value propositions for each offering
Ensure Customer Success operation and delivery teams are capable of filling orders (e.g., capacity, geo) and have requisite capabilities/skills defined in the offerings
Drive successful new services offering launches; orchestrate critical path activities across multiple organizations
Build services strategies and orchestrate solution development for Observability New Product Introductions, collaborating closely with Product Management, Product Marketing, Field Enablement and Customer Success teams
Provide input to the New Services Introduction (NSI) process & an updated, collaborative engagement process for New Product Introduction
Bachelor’s degree in a technical subject area or business field; MBA preferred
8+ years of professional experience with a solid track record of accomplishment and increasing scope & responsibility
4+ years experience in strategy consulting
4+ years experience working in a fast growing software SaaS company
2+ years experience in Customer Success / Services offerings management or other relevant product management experience
Knowledge of technical solution deployments and customer adoption expectations across all Customer Success divisions (Professional Services, Customer Success Management, Renewals, Education and Technical Support)
Solid technical capability with Observability domain knowledge; ability to rapidly ramp on security buying center use cases, customer value, and technical requirements
Self-starter who can keep extended team(s) motivated and focused
Demonstrated ability to collaborate cross-functionally (e.g., finance, sales, etc.)
Goal-oriented & team-centric focus
Creative and intellectually curious; willingness to share an informed perspective
Exceptional ability to analyze, structure and synthesize
Demonstrated aptitude for using data and analytics in decision making
Ability to thrive in ambiguous situations
Effective in driving executive partners to decisions
Excel at influencing business outcomes in matrixed environments
Solid written and verbal communication abilities
Experience working iteratively in a fast-paced environment
#LI-RemoteWe value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.
Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.
Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!
Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.
We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.
Benefits & Perks: Wow! This is really cool!
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.
This isn’t a job – it’s a life changer – are you ready?
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
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