Fiserv Sr. Product Manager in New York, New York
What does a great Sr. Product Manager do?
As a Sr. Product Manager, you will be responsible for managing and driving your Market Segment’s revenue and client satisfaction, by ensuring that Fiserv delivers on its commitments to financial institution clients. You will act in a client- and product-centric general management capacity to ensure that Fiserv engages with and delivers competitive solutions to financial institutions to drive organic revenue growth through demand generation, sales enablement, and product definition and commercialization. You will use all of the levers at your disposal and in partnership across the organization, including account relationship teams, solution consultants, salesforce, marketing, pricing, product and delivery functions.
The Sr. Product Manager will engage directly with Fiserv’s largest financial institution partners and their customers, as defined by the market you cover. You will be responsible for ensuring the specific needs of your clients are met and that their needs and strategies are informing Fiserv product roadmaps and strategy. You will define and implement market growth strategies, including revenue targets and growth trajectories, using the following levers and partners: products and services, pricing, marketing and distribution, implementation and delivery teams, and account relationships in the client’s office. You will develop product roadmaps for clients that align their business objectives with our strategy, while engaging with Issuer Solutions product teams to evolve and define product needs that can be commercialized to drive revenue.
You will specifically be responsible for 1) defining, tracking and delivering on associated revenue targets for your segment, 2) centrally managing client opportunities and sales enablement across account, pricing, legal and product, and 3) partnering closely with product, technology and other stakeholders to drive client engagement, needs assessments, solution definition and delivery.
This unique role is central to putting Fiserv in a position of strength within our FI credit space and harnessing the best assets from across the company to solution a unique set of products and solutions. This role is charged with the following:
As a Sr. Product Manager, you can look forward to:
Market Development – Growth Strategy:
Develop market revenue targets and growth strategy and playbook to meet those targets
Regularly meet with clients within your market segment – embedding yourself into their organization in tight partnership with the Account Relationship teams to identify opportunities, collect feedback, ensure appropriate support and delivery of key initiatives
Implement a consultative Market Management engagement model to identify client needs and pain points, and client-specific considerations to drive growth
Facilitate strategic planning and roadmapping sessions on a regular basis with clients
Explore prospect opportunities and respond to RFPs in partnership with our Sales team
Collaborate with Finance on monthly revenue measurement and reporting
Understand industry and market trends to influence client strategy and Fiserv products
Develop market specific Playbooks that define ideal solution sets and product penetration (heat mapping)
Product Penetration – Sales Enablement and Deal Closing:
Centralize and facilitate product demos, proposals and solution definition (in partnership with product owners and solution consultants) based on client roadmaps and needs
Track and support account opportunities using our eCRM solution
Facilitate Client request intake and needs assessments as a key partner in the Client Concept Intake process (partnership with Delivery and Program teams)
Provide business oversight of program prioritization and implementation with delivery teams; ensure adherence to commitments by ensuring resource allocation and alignment
Provide contract, pricing support to close deals
Product Definition – Validating Product Concepts and Commercialization:
Identify new product concepts that combine Fiserv’s assets (either in credit processing or horizontally) and can be piloted or fully commercialized across markets
Develop product concept business cases and high level business requirements
Support commercialization of new products specific to your market, including adapting product value proposition, price, revenue models, product constructs and features, and marketing and sales material (with partner teams) specific to your market
Facilitate and provide market feedback to the Issuer Solutions product team regarding competitive offerings, prospect/client needs and product solutions to meet those needs
Organizational Leadership – Standardize Market Practices that Cultivate a Winning Culture
Implement and scale best practices and new frameworks wherever needed
Proactively drive new ideas and ways of doing things to improve efficiency
Cultivate talent by up-skilling peers, direct reports and leadership with new ways of doing
Infuse and champion an empathetic “customer first” and “design thinking” mindset
Basic qualifications for consideration:
Bachelor's degree in business, finance, operations, technology, product management or a related field required
Demonstrated self-motivated self-starter
General management skill set focused on growth, revenue, value creation
Product and technology experience in related industry fields
Working knowledge of marketing, sales, customer relationship management
4-7+ years of experience in Institutional product or technology programs with experience in roles that have client or partnership facing responsibility
4-7+ years of experience in Credit, Lending or Payments Industry
Proven success in effectively managing programs or products through key stages of ideation, development, commercialization and implementation
Strong working knowledge of business financial practices, accounting and business case development, and proven ability to run a P&L
Strong stakeholder management across verticals, with partners and up and down reporting hierarchies
Preferred qualifications for consideration:
Exceptional communication and presentation abilities to interact at all levels of the clients from C-level to technical and operation levels
Proven ability to understand complex business and technical concepts and make balanced judgments when faced with trade-offs
Strong analytical skills and ability to build consensus
Solid thought leadership and the ability to influence others through collaborative efforts
An ability to quickly establish credibility and rapport with a broad set of constituencies
Strong results orientation with demonstrated track record of success to effectively complete tactical activities
A high degree of adaptability, flexibility and resilience to excel in a dynamic, fast-paced environment
Travel Required :
Approximately 30-40% travel throughout the year to Fiserv offices and client locations
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.
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