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New York Times Software Engineer, Observability in New York, New York

Job Description

About the Role:

The New York Times is looking for an experienced engineer to work on our Observability/Software Quality initiative.

You will promote and implement observability strategy across 100+ microservices at The New York Times. From collecting telemetry data to making system health visible, you will develop the systems that help reporters, engineers, and executives use data to improve the health of our services. This role reports to the manager of Observability Engineering.

Remote candidates are welcome!

We are a New York-based engineering organization with a remote-friendly workplace that includes engineers around the world.


We're looking for someone with experience using observability data to debug systems, to reduce the frequency and length of production incidents, and to provide a cohesive overall view of systems health.

You will:

  • Improve NYT's observability landscape, allowing easy access to metrics, logs and tracing

  • Work with over 30+ teams in a hands-on consulting role to define top-level metrics

  • Provide technical insight over what instrumentation suits the needs of NYT applications

  • Work with new codebases and a variety of different tech stacks used by NYT applications

  • Build quality dashboards that provide visibility and standards for key indicators to understand the health of our most critical systems

  • Give our internal customers (engineers) a reliable set of tools to process, store and ship logs

  • Help engineers better understand their systems through distributed tracing

Basic Qualifications:

  • At least three years of backend software development experience

  • At least one year of experience in observability or developer tooling

  • An understanding of the value of Observability as a practice

  • Experience developing and modifying dashboards

  • Ability to work closely with stakeholder teams to understand their needs and propose solutions


  • Experience working as an SRE

  • Experience being an incident commander or debugging/troubleshooting large, system-wide issues


The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.

Help shape the future of The New York Times

Whether it’s bringing new truths to light through reporting, optimizing products and formats to deliver a world-class digital and app experience, or analyzing data to better understand how we can best serve our readers, Times employees are part of a growing, unified team that is driven to build the best destination for journalism in the world.

That’s always been the case, but it is especially so today. In a time of uncertainty we’ve provided information and guidance to help readers navigate daily life — whether it’s understanding health risks or getting advice on staying sane and productive at home. This would not be possible without our journalists, data scientists, marketers, designers, engineers, project managers and many, many more.

Home to world-class talent

To create journalism and supporting products that stand apart, we must recruit the finest talent in the world. Journalists, data designers, videographers, agile marketers, art directors, and many others, we’re looking for people at all stages of their careers to bring different perspectives and practices to our teams. Together, we can make our journalism more insightful, meaningful and essential to the daily lives and understanding of people around the world.

Employee-driven benefits

If you see a job opening here that might be a good fit for you, we encourage you to apply. We offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, tuition reimbursement, paid vacation, paid parental leave and much more.

If you are an active employee at The New York Times or any affiliates, please do not apply here. Go to the Career Worklet on your Workday home page and View "Find Internal Jobs". Thank you!