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Description:

Position Overview:

As a Service Desk Analyst, you will provide Level 1 support to clients. This role will provide customer-friendly assistance to clients having trouble using IT products. The Service Desk Analyst will troubleshoot, diagnose, and resolve Level 1 incidents received, and escalate issues as necessary.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Service Desk Analyst is primarily responsible for:

• Providing Apple & Windows Laptop and Desktop support.

• Providing active directory administration as needed.

• Providing iOS device support (iPhones, iPads, etc.)

• Providing Android Device Support (Tablets, Phones, etc.)

• Assisting customers in setting up Apple Devices.

• Assisting with troubleshooting issues.

• Using specific tools to diagnose issues, make recommendations for resolution.

• Using JAMF for Apple device administration.

• Using problem-solving and people skills to ensure swift resolutions to technical issues.

• Testing, troubleshooting, and diagnosing computer error messages and failures.

• Answering support requests via phone, email or through tickets.

• Providing first level triage support for reported incidents and requests.

• Providing 5-star customer service.

We are seeking candidates with the following experience and skills:

EDUCATION:

• Associate degree or 2 years’ experience in a similar service desk role

Skills:

Support, Service desk, Windows, mac

Top Skills Details:

Support,Service desk,Windows,mac

Additional Skills & Qualifications:

Preferred Qualifications:

• JAMF 100 certification

• Hardware: Working knowledge of Apple iMac, MacBook, Mac Mini and Windows hardware

• Software: Working knowledge of Mac OS X and Windows 7, 10,

Microsoft Office 2010-2016, Office 365.

• Working knowledge of binding and managing Macs in Active Directory

• Working knowledge of managing Macs in JAMF Pro, Casper Suite or similar

• Working knowledge of managing iOS devices in AirWatch, Mobile Iron or similar

• Working knowledge of O365 and Active Directory

• Experience with Intune, JAMF, IBM MaaS360 or any other MDM

• Experience with ServiceNow Ticketing System

• Experience or certification with ITIL

• Experience working in a fast-paced service desk

• Strong ability to troubleshoot issues.

• Effective communication skills

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.