Experience Inc. Jobs

Job Title: Senior Software Engineer

Location: New York NY 10003

Duration: 24 Months Contract

Description/Comment:

• Ad Platform Technical Operations Solutions Engineer supporting the Ad Platforms technology team, you are a part of a high-performing team redefining TV advertising.

• We’re seeking an ambitious Solutions Engineer who will be responsible for owning day-to-day technical operations for the creative transcoding pipelines.

• Our successful candidate enjoys solving complex & technical problems, is an innately investigative thinker, works with a sense of urgency, has experience with critical service operations and strives to provide a high standard of customer satisfaction in high-volume, production environments.

• The team is fast moving and requires you to translate technology solutions into business impact, while efficiently working with developers, sales, product and operations.

• For this particular role, you should be well-versed in ad technology and distributed systems and comfortable getting into the details of operational mechanics.

• You will be accountable for the monitoring, health and stability of our ad ingestion, validation and asset review communication queues.

• Asist with owning day-to-day technical operations for the Ad Platforms Technical Operations team.

• Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches.

• Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction.

• Investigate complex issues, diagnose product bugs, and resolve requests.

• Help develop strong partnerships with sales, support, engineering, and product management to drive focus on strategic and tactical channel objectives.

• Maintain detailed support documentation for both internal and external use to strategically identify, distribute and execute Standards and Practices.

• Contribute to the development of best practices, team processes, and peer training of asset ingestion and review processes.

Basic Qualifications:

• 7+ years of experience working on ad-serving workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system.

• Experience in ad technology, operations, support or incident management.

• Strong grasp of online video and display advertising and monetization.

• Solid understanding of technical video, XML, VAST 2.0, VAST 3.0 and transcoding processes.

• Working knowledge of digital video experience and/or digital asset management.

• Deep understanding of technical video and audio specifications (e.g. video bitrates and codecs.).

• Fluency in SQL.

• Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive.

• Working knowledge of monitoring platforms (CloudWatch, Datadog, PagerDuty or similar platforms).

• Experience managing a support ticket queue in JIRA, Zendesk, or similar system.