Job Information
Publicis Groupe Senior Program Manager in New York, New York
Company Description
Bartle Bogle Hegarty (BBH) is a world-famous creative agency that makes jaw-dropping, thumb-stopping, eye-opening work for brands across the globe. Founded in London in 1982, we now have offices in New York, Los Angeles, Stockholm, Mumbai, Singapore and Shanghai. Our first ad for Levi’s showed a black sheep traveling in the opposite direction to a flock of white ones. That’s where we got our logo and our guiding philosophy: when the world zigs, zag. Why? Because it’s easy to zig, to go with the grain. It feels safe. It feels like the sensible thing to do. But the greater risk is failing to stand out. We believe in the power of difference to make a difference.
Our goal is a simple one: make the best work in the world. That’s where you come in. We need rebels, dreamers, thinkers, mathematicians, makers, artists, visionaries, doers, observers, the different and the unreasonable. We need Black Sheep. People who want to make the hearts flutter and minds do flips, who can change businesses and culture. People who want to make a difference, come here for something different.
*Our Talent Philosophy: *
In hiring, BBH looks for two characteristics: being good, and being nice. Being only one of these is not in our DNA.
Job Description
The Senior Program Management is responsible for the health and quality of large-scale client projects, focusing on maintaining margin, delivery efficiency and quality, and risk mitigation and resolution
The ideal candidate should have experience structuring and leading marketing and advertising projects consisting of multidisciplinary resources and parallel lines of business, with demonstrated success in collaborating with key agency stakeholders, including but not limited to Creative, Client Services, Finance, Strategy, Data and Analytics, Media, and Technology. Experience with managing multi-channel engagements (video, TVC, print, digital, experiential, activation, etc.) is required.
They will also possess a proven ability to represent the Program Management discipline with internal and client stakeholders, and be deft at building and maintaining strong relationships with agency, client and third-party partners. They will work with these entities to proactively solve challenges and contribute to the development of processes that adapt to evolving business challenges, best practices and industry standards.
Responsibilities:
Work with account and client stakeholders to instill and enforce processes, workflows and tools that support the profitable delivery of client work.
Contribute to a culture of delivery efficiency and excellence with direct reports and larger Program department.
Responsible for the scoping and management of multiple concurrent large scale-projects and client engagements totaling over $1-5MM annually.
Partner with Client Service and Finance leads to actively manage business challenges, client relationships, developing annual scopes and contracts, estimates and staffing plans against scoped work, and maintaining profit margin.
Partner with Creative to effectively shepherd and manage the evolution of creative work, ensuring quality at all points from concept through delivery. Active partnership with Resource Management, Production, and Technology departments to ensure connections and collaborations happen where they should, in support of innovative and award-winning creative ideas.
Maintain and enforce high standards of communications and documentation, including status and financial reports, timelines, scopes, change orders, burn reports and forecasting, best practices and asset management.
Manage large projects independently from initiation through completion
Maintain departmental values, vision, direction and responsibilities with team stakeholders.
Partner with internal teams to continuously optimize existing operational processes and systems, ensuring buy-in and compliance with directs.
Provide solutions-oriented management with a strong ability to creatively solve problems with a positive, professional demeanor and a high degree of emotional intelligence.
Work with Senior level stakeholders to manage client relationships and actively provide ideas to upsell work.
Proactively manage, provide guidance, and develop clear communications around program and business-related risks, including mitigation planning and crisis management.
Actively participate in agency new business opportunities/initiatives.
People and Relationship Management
Must work in collaboration with all the following people/ departments:
The Creative Directors/Creative Teams/Design department
Business Directors/Account Teams
Print Production, Broadcast, On Line, Art Production
Finance
Ensure that all the key disciplines, as listed above, are aware of all the creative work, issues and timelines throughout the process and that any changes that occur during the process are communicated quickly and the appropriate action taken.
Qualifications
6-8 years program management experience in a creative services organization working with cross-functional stakeholders including strategy, data and planning, creative, editorial, experience design, production, technology, operations and resourcing.
Demonstrated understanding of project management methodologies, process and tools, including staffing, scoping, estimating, burn management.
Demonstrated ability to work on multiple projects at once.
A self-starter who is curious.
Extremely detail-oriented and organized.
Excellent writing and communication skills.
Cool, calm, collected and collaborative.
Strong understanding of print, digital and broadcast production.
Strong sense of design and experience with industry leading creative output.
Proficient in MS Office applications, Adobe Acrobat Professional, Google Apps
Basic understanding of Adobe Creative Suite
Additional Information