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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Senior Manager – Operational Risk Strategy & Transformation Initiatives

The Global Risk and Compliance (GRC) organization is American Express’ Independent Risk Management function. As American Express executes against its growth ambitions and commitment to customer excellence, it is imperative that we transform our Operational Risk Management framework to scale with a robust operating structure. The company is embarking on a multiyear transformation initiative, to elevate Operational Risk Management as a critical function across the enterprise and strengthening our control environment. The Chief Risk Officer and Chief Colleague Experience Officer of American Express are the co-executive sponsors of this effort. The Operational Risk Management Transformation team is a newly set up team within GRC which will be responsible for operational risk management transformation initiatives across the enterprise. The incumbent will be key in helping define and support the evolution and enhancement of our Operational Risk Management framework for the enterprise. This is a high visibility and unique opportunity that includes working with cross functional stakeholders across the enterprise including several senior and executive committee leaders on this pivotal initiative.

Responsibilities:

• Collaborate across cross-functional stakeholders to help build and execute on a comprehensive project roadmap which sets the overall strategic direction for the operational risk initiatives as well as execution details and timelines.

• The incumbent will be a thought leader with a proactive mindset - play a lead role in stakeholder alignment across workstreams, proactively assess risks and escalate or suggest mitigation strategies, identify dependencies, etc.

• Assist in running a robust day to day program office - track status of milestones and deliverables across workstreams, run communication forums, impact assessment, resource requirement, stakeholder coordination, funding needs, prioritization, etc.

• Execute on a robust communication plan to keep relevant stakeholders at different levels informed, obtain buy-in, receive inputs, and identify roadblocks as relevant.

• Create materials for regular updates and present to senior stakeholders and executive committee.

• Stakeholders that the incumbent will work with include - business unit product/ process owners, operational excellence teams, second line teams, Technology, GSG, staff groups, external consultants, etc., across levels.

Qualifications:

• Self-starter with an ability to navigate successfully through ambiguity.

• Ability and willingness to operate independently in a highly complex matrixed and fast-paced environment.

• Strategic and tactical leadership skills, in addition to sound judgment and decision making.

• Strong relationship building skills with ability to effectively collaborate and work across multiple business groups and functions to drive outcomes.

• Strong communication skills and executive presence with ability to effectively communicate with senior stakeholders.

• Ability to collect, analyze and synthesize complex and technical information and distill into “so what” messages.

• Ideal candidate would possess project management experience.

• Experience in driving transformational change.

• Strong Microsoft Office skills required.

• Bachelor's degree in Business Administration, Information Systems, Engineering, Finance or related field required; Master's degree a plus.

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Risk

Primary Location: US-New York-New York

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 24006403