Experience Inc. Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept.

Whether you’re finding new ways to prevent identity fraud or enabling customers to start

a new business, you can work with one of the most valuable data sets in the world to

identify insights and actions that can have a meaningful impact on our customers and our

business. And, with opportunities to learn from leaders who have defined the course of

our industry, you can grow your career and define your own path. Find your place in risk

and analytics on #TeamAmex.

The Operational Excellence team is the First Line of Defense (FLoD) team with a mission to enable business growth and objectives while maintaining a strong control environment. The Operational Excellence team acts as a Center of Excellence (CoE) within the business, and assists in the identification, measurement, monitoring, and management of Operational Risks related to the business products, processes, and initiatives. Operational risk is the risk to the current or projected business objectives and resilience arising from inadequate or failed internal processes or systems, human errors or misconduct, or adverse external events.

For these areas of the business, the Operational Excellence team leads governance and implementation of requirements related to several large-scale programs like New Initiatives, PRSA Controls and Testing, Third Party Risk, IAG/Regulatory Exams, Information Security, Privacy, Financial Reporting, Physical Security and Business Continuity/Resiliency.

In line with Amex’s “three lines of defense” approach to risk management, the FLoD Operational Excellence team actively works with Second Line of Defense (GRBC, Compliance, Privacy) and Third Line of Defense (Internal Audit) teams to ensure adequate implementation of risk management framework requirements.

How will you make an impact in this role?

The Manager Amex Digital Labs Operational Excellence role will lead first line of defense operational risk activities for Amex Digital Labs.

Key activities of the role will include:

• Ensure that Operational Excellence is a trusted partner to Amex Digital Labs teams in supporting them meeting their expectations, and in doing so, operates efficiently, leveraging center of excellence where applicable, but also ensuring strong business focus and presence

• Be a trusted advisor for the Amex Digital Labs teams; helping enable successful launch of business initiatives with strong preventative and detective controls

• Management of several large-scale Operational Risk programs like New Initiatives Approval/Risk Assessment, Third Party Lifecycle Management, Corrective Action/Loss Event Resolution and Process Risk Self-Assessment (PRSA)

• Partner with Compliance and GCO to ensure Amex Digital Labs initiatives and processes follow applicable laws, regulations, and policies, with effective controls and rigorous testing to prove compliance.

• Independently assess operational risks – challenging both our historical practices and working with business partners to improve processes

• Identify trends, themes, tendencies that indicate emerging operational risks by analyzing data and trends

• Effectively communicate findings to business partners to drive necessary responses and action

• Drive pragmatic business decisions on complex customer/shareholder issues

• Represent Amex Digital Labs team in relevant governance forums, management committees and internal/external reviews.

• Digital product and/or payment product experience preferred, as role supports digital products

Minimum Qualifications

• Proven ability to transform and improve processes

• Strong work ethic with an intense will-to-win and demonstrated personal excellence

• Exceptional relationship management, verbal, & written communication skills to interact effectively with cross functional teams

• Outstanding problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)

• Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.

• Excellent PowerPoint and Dashboard Creation skills

• Strong customer focus - the ability to view issues from a customer perspective

• Highly motivated self-starter, with a sense of urgency, positive attitude, and an agile mentality - ability to shift priorities with changing internal and external environment

• Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed

• Ability to prioritize high-impact issues, and successfully influence without authority across functions and geographies

• Prior leadership experience in Operational Excellence/Risk, Business Operations, Technology, Internal Audit, Compliance, or related fields, with demonstrated experience in collaborating with management at various levels

Qualifications

Salary Range: $90,000 to $165,000 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Risk

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24006018