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The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
Senior research professional to support research initiatives across the CMO organization globally.

Job Description:

Position: Senior Manager, Customer Insights

Reports to: Senior Director of Research and Insights

Job Description Summary

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

At PayPal, we create better ways for consumers and merchants to pay and get paid. Putting customers' needs first, we're redefining the payments category through product, marketing, and service delivery innovation.

To support this mission, PayPal is seeking a customer insights professional who challenges the status quo to bring a deep understanding of its customers into marketing and business decisions. The Global Research & Insights team is accountable for guiding Leadership with actionable insights derived from Consumers and Merchants in the Americas, EMEA and APAC across PayPal platforms. It supports PayPal by delivering world-class research solutions that provide insights on key marketing & business drivers, customer empathy, trends, and future opportunities.

The Senior Manager, Customer Insights role reports directly to the Senior Director of Customer Insights and is a high-impact position focusing on supporting our Marketing organization.

To succeed in this role, you'll bring consultative expertise in customer insights, with deep understanding of tracking, brand & communications measurement and how to influence through executive-level storytelling. You'll be working with senior leaders across geographies to bring clarity to their most pressing marketing decisions.

Additional Information

JOB RESPONSIBILITIES

• Develop a deep understanding of PayPal's marketing, brand, business lines and geographies using survey and analytical tools including international tracking, customer surveys and other feedback tools
• A master collaborator adept at fostering cohesion across departments, cultivating alignment to drive maximum impact for the organization.
• Lead all phases of quantitative and qualitative research projects, including proposal drafting, research design, questionnaire and discussion guide development, analysis and executive storytelling.
• Identify and develop research opportunities for new and existing internal partners by cultivating deep relationships across the business.
• Develops plans and strategies to implement identified efficiencies in research methodology and execution of projects to expedite delivery timelines.
• Stay up to date with new research methods/tech (Scalable AI use cases for research)
• Connecting the dots through synthesizing research (primary, secondary, behavioural and market data) to build a comprehensive customer understanding.

JOB REQUIREMENTS:

• 6+ years of experience in market research. Experience with common research methodologies (e.g. brand tracking, communications measurement, focus groups, MaxDiff, conjoint, concept testing etc.)
• Experience in high-performing market research or analytical teams
• Bachelors or Masters degree in a relevant field (e.g. marketing/ psychology/ sociology economics or related field). MBA/MS is a plus
• Executive-level communication, presentation, storytelling, influence, and interpersonal skills
• Excellent collaboration and interpersonal skills and proven ability to build strong working relationships with individuals at all levels of management, including senior leaders
• Able to balance methodological rigor with scrappiness and urgency.
• Towering strengths in conceptual thinking and creative problem-solving
• Strong bias for action: You can juggle multiple priorities with ease and effectively deliver in a fast-paced, dynamic environment
• Expert facilitator, with experience leading workshops
• Extensive experience leveraging research techniques and data for marketing and product decisions
• Adept project management skills to drive towards output creation in a cross functional setting
• Experience in financial services / payment industry is a plus

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is
$99300 to $216040

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.

Minimum Salary: 99300.00 Maximum Salary: 216040.00 Salary Unit: Yearly