Experience Inc. Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Lounge Experiences team’s mission is to be the indisputable leader in the premium lounge space through a strong, relevant Centurion Lounge footprint, exceptional customer experience, and differentiated partnerships.

In 2023, AXP opened it’s first city lounge location, Centurion New York. Centurion New York is a luxury space with unparalleled views and design located in the heart of New York City – it delivers exclusive fine dining and lounge experiences to AXP’s Centurion Card Members. Each space in Centurion New York is crafted to offer a unique, immersive experience, all infused with Centurion’s signature hospitality and service.

The Manager/Senior Manager, Centurion New York Events, will be the primary point of contact for Centurion Card Members and AXP corporate clients interested in hosting an event at Centurion New York. This individual will lead Card Member and corporate event programming from ideation to execution, ranging from advising Card Members on our offerings to contracting and day of operations and execution.

This is an excellent opportunity for a passionate event professional who takes great pride in delivering best-in-class experiences and who values collaboration, integrity and professional excellence in a brilliant, world-class setting. This individual will embody teamwork and collaborate with key stakeholders to communicate and curate the experience of the spaces to bring Centurion Membership to life.

Key Responsibilities

• Oversee Sales and Operations of event space in Centurion New York

• Establish and implement short- and long-range goals, objectives, policies and standard operating procedures

• Manage and cultivate relationships, including serving as primary point of contact for new event proposals

• Develop and coordinate sales collateral, including event menus through partnership with culinary and operations teams

• Develop and oversee management of internal operating budgets

• Anticipate and address Card Members’ service needs as they arise and resolve all matters where expectations are not met

• Maintain effective communication with American Express Hospitality General Manager, Membership Concierge Professional teams, and F&B operator

• Conduct pre and post event evaluations and report on outcomes

Qualifications

• Preferably 8 years of previous sales and events management, with experience at an in-venue operation with similar service, guest relations and operational standards.

• Solutions-oriented, strategic thinker with attention to detail

• Strong verbal and written communication skills

• Ability to relay creative solutions and remain flexible across various problem solving approaches

• Strong leadership abilities, sound judgment and knowledge of Sales, Catering & Event Service operations.

• Exceptional project management and budgeting skills

• May require schedule flexibility (days, nights, and/or weekends)

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Travel

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24016381