Experience Inc. Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

Joining as an associate of digital product management at American Express is, at its heart, about making a positive difference in people’s lives by improving the products and journeys we offer, in more than 25 countries.

Imagine for a minute that you see an advertisement for an American Express card that excites you. You click on the ad, check out the benefits and decide to apply. You fill out the information about yourself in the application form, take a selfie or a video, upload a photo of your passport and recent bank statement and click submit. Seconds later you’re approved. The card is instantly available on your phone to use and start earning rewards, getting a free Uber or Deliveroo, or getting you access to restaurants and great travel experiences.

This is the kind of experience you’ll be working towards as part of our team – delivering on part of the application/onboarding journey. You’ll help reduce the friction for people to apply for a card while ensuring we meet the complex set of regulatory standards in each country to protect against fraud and other criminal activity.

Your responsibilities include:

• Understanding and learning about our usersneeds, both customers and internal teams

• Translating requirements into coherent user stories using agile tools and methods

• Working with engineers on a day-to-day basis to execute requirements during the development process.

• Driving delivery by trouble-shooting issues, de-mystifying complex needs and leading planning cycles in partnership with your leader and agile champions

• Delivering the product roadmap in collaboration with go-to-market, engineering and design functions, often coordinating with other delivery teams

• Collaborating with local market teams to stay on top of market developments and the competition

• Partnering with engineering and design functions throughout the product lifecycle from ideation to deliveryand ongoing iteration

To be successful you have :

• A passion for technology improving customer and user lives. Existing product experience of 1-2 years would be welcome, but not essential as this role typically spans the first 3-5 years of a career before advancing in the product management function.

• Insatiable curiosity and proven ability to learn.

• Strong written & verbal communication skills. You’re able to articulate the reasons behind your work and bring others along with you. The skills stretch from writing customer journey narratives and mocking up wireframes to share with engineers to inspiring go to market teams with our strategy and roadmap.

• Strong collaboration & relationship skills – we are relationship-oriented company, that values diverse perspectives. You will be the evangelist for the strategy and roadmapbutwon’t be successful without bringing others along with you. Your ability to listen deeply, contextualize your insights are essential to achieving the best outcomes.

• The spirit of an entrepreneur with an ability to contribute to product design, project management and technical ideas. Your job doesn't end with your job description.

• Ability to thrive in a fast-paced environment, with competing resources and priorities, through the product life cycle from planning and development, through to launch

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24012266