Experience Inc. Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Enterprise Comms & MarTech Experiences (ECMX) is chartered with driving agile marketing solutions and enabling innovative, high-quality marketing for the enterprise, while transforming end-to-end marketing processes and platforms. The Direct Marketing Excellence team is responsible for the E2E execution of Marketing direct mail campaigns collaborating closely with Marketing, creative agencies and third-party print suppliers. They provide high touch consultation to Marketing to ensure flawless execution of print and mail while driving efficiencies and speed to market within the US & Canada.

This senior analyst will be responsible for managing Merchant and Customer Direct Mail Campaigns and Welcome Kit materials

Responsibilities

• Mailings from initial planning through completion partnering with Marketing, Direct Marketing Agencies, Internal Operations Teams and approved/assigned Vendors to coordinate the project scope, schedule, cost as well as the print/lettershop production of the projects.

• Oversee all aspects of the print/lettershop production including artwork approval, approve printer proofs, write lettershop instructions, personalization approval, insert/mail approvals and postage processing all using our AdaptiveWork Project Management while keeping the project on schedule and on budget.

• Prepare estimates for Marketing, cut purchase orders and finalize project costs against the estimate.

• Participate in weekly status meeting with Marketing and external vendors

• Work with Sr Manager on new format designs and cost save ideas.

• Please note, salary increases in case of a lateral move are provided only on an exception basis and in line with compensation guidelines.

Minimum Qualifications:

• BA/BS Degree

• Three years of direct mail and print production project management experience

• Highly organized with strong attention to detail

• Excellent communication and relationship building skills

• Ability to work with minimal supervision in a fast-paced environment while managing multiple priorities simultaneously and being a team player

• Problem solving and troubleshooting skills with the ability to exercise mature judgment

• Resilient in coping with conflicting demands, able to prioritize responsibilities/tasks and work under pressure

• Able to manage sensitive and sometimes confidential information with discretion

• Able to work on tight deadlines when necessary

• Proficiency with Microsoft Office and Acrobat

• Hybrid role

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

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Job: Marketing

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25004113