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LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

This role will be based in New York or Chicago. At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Do you have passion for ensuring that people have the right skills and support to excel in their job and reach their career potential?

LinkedIn is seeking a strategic, collaborative, and detail-oriented Customer Success Enablement Lead to join our Customer Success Enablement, Go To Market organization. The Customer Success (CS) Enablement team drives impact and results essential to the success of the business by providing flexible and innovative learning and enablement solutions to develop Customer Success professionals.  We work to connect CS employees (managers and individual contributors) with learning opportunities that develop competencies within their current roles and skills that contribute to their journey of transformation.

This person will be an extension of the Global Services CS Leadership team and serve as a critical business partner. Our Services organization is comprised of multiple types of specialists who work with customers throughout the lifecycle to drive outsized value on things like implementations, integrations, product and industry consulting, and feature utilization. The successful candidate is passionate about learning, coaching, and teaching, with deep business acumen and the ability to build strong relationships with leaders, and cross functional partners. They use data and insights to diagnose the needs effectively and influence decision making. They are owners of their own business and get energy from owning the execution of enablement programs end-to-end. The successful candidate is a strong executer, comfortable operating in ambiguity with open-mindedness, agility, positivity, and a continuous commitment to iterating and improving.

Responsibilities: 

• Build meaningful relationships with key stakeholders across Global Services and globally that enable you to effectively drive learning and skill development across multiple channels.

• Use data and insights to diagnose the learning and development needs effectively and continuously across the business

• Project manage the full learning program development lifecycle, from inception to delivery, leveraging a variety of live and virtual learning mediums

• Establish effective change management and communication strategies to ensure buy-in, defined accountability, and clear sharing of successes/failures with a path forward.     

• Design and implement metrics to measure training programs for business impact, effectiveness, appropriateness, and utility. 

• Collaborate directly with Program Managers, Product Marketing Managers, and CS Leaders to achieve operating priorities and enablement goals within Global Services and at a global scale.

Basic Qualifications:

• 6+ years of professional experience

• 5+ years' experience in customer success, professional services, sales, or account management roles    

• 2+ years’ experience developing and leading organizational change efforts or project management experience

Preferred Qualifications:

• Analytical and data driven

• Ability to see the big picture, simplify complex problems and drive results

• Outstanding executive verbal and written communication: the ability to craft meaningful slides and narratives that articulate the “so what?” and inspire others to understand and follow the vision

• Ability to influence a large organization (1,000+) without reporting authority

• Ability to listen to multiple point-of-views and synthesize into clear recommendations

• Bonus: Adult learning theory knowledge, experience leveraging standard eLearning tools and web-based meeting tools; videography and video editing.

Suggested Skills:

• Data Driven

• Communication Skills

• Stakeholder Management

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $116,000-$176,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf (https://microsoft.sharepoint.com/:b:/t/LinkedInGCI/EeE8sk7CTIdFmEp9ONzFOTEBM62TPrWLMHs4J1C_QxVTbg?e=xcELJV) .

Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf .

Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you

• Having interviews in an accessible location

• Being accompanied by a service dog

• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance ​

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.