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American Express Program Manager - Strategic Workforce Planning Data & Analytics in New York, New York


You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

The Technology Workforce and Talent Excellence (TWTE) team is a center of excellence (COE) that tightly aligns with and supports the strategic talent objectives of the Technology organization. As our Technology organization continues to evolve, so must our talent strategy.

Our aspiration is to be the best, most inclusive and diverse place to work in Technology, bar none. Our Workforce Strategy is to have the best talent, in the right locations, and an optimized global cost structure. The Program Manager Strategic Workforce Planning (SWP) Analytics will support and enable our internal partners, including the Technology Leadership Team (TLT) and their leadership teams by:

  • Enabling a systematic process for analyzing, forecasting, and planning their workforce.

  • Contributing to the development of best-in-class self-service tools to enable modeling of the SWP and automated dashboard reporting.

  • Supporting the identification of talent management insights based on their needs – such as having the right people with the right skills in the right places.

The Program Manager of SWP Data & Analytics will partner closely with the Director of SWP and others to transform how we approach and execute this function today, and ensure that we bring together our TWTE team to demonstrate a #TeamAmex approach to SWP.


  • Supporting the transformation of Strategic Workforce Planning reporting and analytics to best-in-class, automated tooling that enables self-service modeling and dashboard reporting.

  • Support the development of automated solutions, e.g., providing use cases and pressure testing modeling and dashboard solutions as they are developed.

  • Making the best use of existing tools, models, and data (including recommendations for improvements) to produce SWP reporting while a new, automated solution is developed and implemented.

  • Producing periodic Strategic Workforce Planning reporting, and workforce management insights based on SWP data sets using existing tools and models; and adapting how reporting is produced once an automated solution is in place.

  • Support planning and change management as new tools are rolled out, and ongoing support for end users as they self-serve.

  • Supporting the management of the TWTE budget in close partnership with our Tech Finance and Portfolio teams.

  • Identifying and tracking key Strategic Workforce Planning project deliverables and achievements using your toolbox of techniques such as research and data analysis, scenario modeling, business case development, and project management.

  • Collaborating effectively with partners such as Finance and our Colleague Experience Group, and building key relationships to identify and manage dependencies.

  • Managing outcomes by managing the details – sequencing and preparing for meetings and events thoughtfully to drive outcomes efficiently.

  • Being a motivated, high-performing change agent.

Minimum Qualifications:

  • Bachelor’s degree

  • 3 years of data analysis and analytics, including problem-solving skills.

  • Technical expertise to collect data and ensure accuracy, along with ability to process, design and present it.

  • 3 years of experience in Excel.

  • 3 years of experience in managing large-scale programs.

  • Experience managing stakeholders in a matrixed environment across multiple workstreams.

Preferred Qualifications:

  • Highly organized with experience running large scale programs.

  • Experience working in either Technology or Consulting, or closely partnering with Technology

  • Understanding of Agile practices.

  • Innovative mindset and awareness of external data management and benchmarking best practices.

  • Resourceful and thrive in ambiguous situations where you’re challenged to think in structured ways to get at what’s meaningful.

  • Ability to draw conclusions and make inferences from data in ways that help people and organizations make better decisions.


Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries

  • Bonus incentives

  • 6% Company Match on retirement savings plan

  • Free financial coaching and financial well-being support

  • Comprehensive medical, dental, vision, life insurance, and disability benefits

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue

visa sponsorship for these positions.

Job: Technology

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24000610