Job Information
Apicha Community Health Center PATIENT ENGAGEMENT SPECIALIST in New York, New York
Our mission at Apicha Community Health Center is to provide high quality, equitable, whole person and culturally responsive care delivered in an inclusive and welcoming manner. Build and expand on our long tradition of care for AAPI, LGBTQ+ and persons living with HIV.
We are currently seeking a Patient Engagement Specialist to work at our 400 Broadway location.
Position Summary: The Patient Engagement Specialist will utilize referrals, CRM tools, etc. to enhance and increase patient engagement. Take inbound referrals (website, calls) from patients or health care organizations, describe Apicha services, schedule new patient intakes and refer to other services as needed. Make follow-up outbound calls to prospective or existing patients to discuss Apicha’s services and schedule appointments. Utilize phone, scheduling, and CRM tools to manage call results data and scheduling, ensuring the highest quality customer service in every interaction.
Qualifications: High School Degree or GED Equivalent is required, college education preferred; Bi-lingual (Spanish or Mandarin) preferred; Adept at learning and using computer systems – familiarity with eClinical Works, Sales Force, Outlook; Proficiency with managing phone conversation and navigating computer tools simultaneously and seamlessly; Ability to work during available shifts between 9:00 am – 7:30 pm EST; Experience in customer service or sales role preferred; Strong written and oral communication skills including ability to be able to communicate effectively with all level of patients and employees; Strong time-management skills and keen eye to detail. Ability to manage all situations in a calm and positive manner.