Dow Jones Member Relationship Manager, WSJ Executive Networks in NEW YORK, New York
The Wall Street Journal brings its unique business lens to these invitation-only Executive Networks of influential leaders, unlocking the knowledge, strategies and perspectives needed to make their biggest decisions. Members benefit from a calendar of events, including summits, breakouts and in-person editorial dinners and roundtable discussion as well as timely insights and opportunities to be a leading voice providing their perspectives in a Journal print edition or co-chair appointments at exchanges.
The Member Relationship Manager will join a highly skilled team responsible for retaining members of The WSJ Executive Networks consisting of the CFO Network, CIO Network and CMO Network. The successful candidate will develop relationships with some of the most notable C-Suite Executives in the world and their offices from onboarding through ongoing engagement to ensure members utilize full benefits of membership delivered through exceptional service.
Renewing current memberships aiming for maximum retention through consistent engagement throughout the year.
Onboard members by working closely with their office to ensure they are set up to harness the full value of the membership including procure their bio and headshot, register for upcoming events, and assist in accessing their WSJ.com subscriptions.
Ensure members come to an event a minimum of once per quarter, confirm attendance for registered events.
Work alongside the Network Director to help deliver a personalized membership experience.
Act as the concierge for the membership, providing stellar service to our member’s offices.
Provide regular feedback and reporting on the renewal forecast and outlook, highlighting and trouble spots in a timely fashion.
Ensure accuracy of active member list for quarterly roll call ads in the print edition of The Wall Street Journal.
As an advocate for these Executive Networks, build strong internal networks with commercial, marketing and editorial colleagues.
Liaised with internal departments to provide solutions for unique customer challenges and optimal customer service.
A proven track record of hitting and/or overdelivering on targets. Experience selling to c-suite executives, a plus.
Demonstrable experience of building and maintaining excellent client relationships
Minimum of 2 years professional sales, account management, or customer service experience
College degree (or equivalent), preferably in marketing, communications or a business discipline.
Excellent oral and written communication skills, including proven presentation skills
Excellent organizational skills, enabling strong customer management and prompt follow-up.
Positive, energetic and dynamic self-starter.
Salesforce.com or other CRM experience preferred.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
To enter one of our US based offices: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
Business Area: WSJ MEMBERSHIP GROUP
Job Category: Sales Group
NYC Pay Range: $50,000 - $180,000
We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
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Req ID: 34852