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American Express Manager/Senior Manager, Global Consumer Insights in New York, New York


At Amex Insights, we focus on the customer as the platform for the growth of the business. The Senior Manager/Manager for Global Consumer Insights will have the exciting opportunity to create and deploy insight that helps to grow Amex’s Global Consumer Business, which develops and markets credit cards, borrowing solutions, and premium benefits for our cardmembers. This role is suited for insights professionals as well as marketers, product owners, and strategy leaders who relish the opportunity to drive business growth by championing the customer and creating strong linkage between customer insights and business decision-making. You’ll join our Amex Insights team in New York City, and have the ability to forge strong links with colleagues across the globe in a highly collaborative and dynamic environment.

The Senior Manager/Manager will be responsible for:

  • Providing consumer and B2B insights to support American Express’s Global Consumer Business

  • Collaborating to build a world-class consultative insights practice: using strategic focus, analytics and agility to consistently produce insights that drive better business results



  • Strong strategic thinker; ability to create clarity in the midst of ambiguity by focusing on meaningful outcomes

  • A collaborative contributor who leverages the power of the team to make their own and others’ work better

  • Possesses the agility, consensus-building skills, and perseverance to navigate a complex organization in ensuring insights lead to action

  • A skilled relationship-builder who identifies and seizes opportunities to connect insights and people across projects, portfolios and lines of business

  • Excellent problem-solving skills and analytical curiosity coupled with strong business acumen and general pragmatism

  • Strengths in analytics and story-telling to turn research results into insights that influence business decisions

  • Ability to manage multiple projects and stakeholders simultaneously in order to embed insights into marketing.

  • 5-7 years’ experience in consumer insight/marketing/insight-driven product development/strategy or closely-related discipline

  • Strong verbal and written communication skills

  • Strong research background

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Marketing

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 21017509