Experience Inc. Jobs

West Creek 1 (12071), United States of America, Richmond, Virginia

Manager, Product Management, Decisioning Platforms

Capital One's Card Decisioning Platforms are at the forefront of innovation in creating breakthrough capabilities in our lending ecosystem that benefit hundreds of millions of Americans and fuel growth company-wide. To create focus and ownership for critical business processes, we are building an Acquisitions Service team with the mission to operate an industry-leading Acquisitions Experience for Capital One Card. We will oversee Card's Acquisition agenda and be the bridge between our reusable platform capabilities and the business units who leverage these capabilities to provide seamless end-to-end experiences to Capital One's customers.

We are seeking Product Managers who can work horizontally across platforms & organizations to solve complex multi-dimensional problems and orchestrate the build of end-to-end innovative intelligent experiences to drive growth in Card. As a horizontal Product Manager, you will be a thought leader with a strategic multidisciplinary mindset, sitting at the interface of business and technology. You will work backwards from the customer to influence and drive transformation in our platform strategy, unlocking a flywheel of value creation for our customers and platform.

Key Responsibilities Include

• Developing a systematic, end-of-end understanding of our Decisioning Platform and surrounding ecosystems to anticipate how changes in one part of system interplay with the rest

• Systematically collaborate with our internal business unit customers of Decisioning Platforms to understand their strategic priorities and external customer needs

• Collaborating with product and engineering teams across platforms to create a continuous feedback loop to improve our acquisitions service capabilities and move to self-serve

• Understanding long term roadmaps across the decisioning ecosystem and feeding that into scoping/prioritization of business initiatives to create efficiencies

• Lead problem definition and solution design of complex acquisitions initiatives by collaborating with capability product/engineering leads and architecture to create extensible solutions

• Identifying the full set of resources needed for delivery of refined initiatives and driving prioritization and trade-off conversations as necessary

• Partnering with Ops, Legal/Compliance, Data governance and Risk to ensure customer experiences and changes meet regulatory standards.

• Leading development, execution and validation of end-to-end testing scenario tests to launch new initiatives in a well-managed way

We're looking for candidates who are

• Intellectually curious and show a high level of comfort with ambiguity and complexity

• Structured problem solvers who can use technical aptitude, communication skills, and a focus on business outcomes to align a broad set of stakeholders on a solution

• Highly fungible and can operate in a rapidly changing environment with a sense of urgency in delivering outcomes

• Comfortable at thinking big and connecting the dots to align our platform direction with strategic goals of our business segments

• Exceptional at developing and nurturing relationships with internal customers and platform partners

• Adept at presenting and influencing across multiple levels & functions in an organization

• Willing to go deep into system design conversations and contribute to Card's architectural direction

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor's Degree in Computer Science or Engineering

• MBA or Master's degree

• 2+ years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City: $163,300 - $186,400 for Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly