Job Information
MTA Manager IT Assets in New York, New York
Manager IT Assets
Job ID: 8792
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Resource Planning & Marktplace
Date Posted: Sep 10, 2024
Description
Job Title: Manager, IT Assets
Salary: $142,068 - $167,687
Dept./Div: MTA Information Technology
Agency : MTA Headquarters
Location: Various Locations as Requested (Manhattan/Queens/Brooklyn)
Hours: 9:00 am - 5:30 pm (7 1/2 hours/day) or as required
Reports To: Director IT Asset Lifecycle
Application Deadline: September 17, 2024
*This position is open to MTA employees only. *
This position is eligible for two days of telework per week. New hires are eligible to apply 30 days after their effective date of hire.
Summary
This role manages, monitors, and tracks MTA IT’s assets, including hardware, software, and related services. This includes all technology assets for information technology (IT) and operational technology (OT). Items referred herein as hardware, software, and mobile IT assets refer equally to IT and OT. This role develops and manages the asset lifecycle and ensures that MTA’s IT resources are managed effectively and efficiently, supporting MTA IT’s operational and strategic objectives. This role is also responsible for the development and maintenance of the IT Marketplace service catalog.
Responsibilities
Develops and manages the end-to-end asset lifecycle (e.g., IT hardware devices, mobile devices, subscriptions, a wide variety of IT accessories, and IT software).
Plans, develops and maintains several year asset lifecycle forecasts based on currently available and in-use technologies, new/expanded technologies, the current installed product base, MTA and IT strategic plans, MTA budgets (operating, cap-op, and capital), product lifecycles, and known MTA and IT improvement projects.
Implements and ensures policies and procedures for tracking MTA IT’s assets throughout their lifecycle.
Manages software licenses to ensure compliance and optimize user usage.
Manages and reviews contracts to ensure that they meet MTA IT’s needs and comply with legal and regulatory requirements.
Monitors, measures and tracks contract performance to ensure that vendors and service providers are meeting their obligations.
Manages, tracks and measures IT asset performance for optimization.
Manages and conducts inventory of IT assets to safeguard efficient usage and proper disposal. Manages onboarding/offboarding workflows for IT Assets - by submits requisitions through the PeopleSoft System for hardware, software and related accessories, tracking the order, arranging for delivery, resolving any issues that arise, and ensuring successful delivery of the IT assets; and ensuring that all obsolete devices are removed from MTA locations and are disposed properly, in accordance with MTA policies.
Identifies, assesses, and mitigates risks to MTA’s hardware and software assets and contracts. These risks could stem from a wide variety of sources, including financial uncertainty, legal liabilities, strategic management errors, accidents, and natural disasters.
Designs and implements contingency plans in place for critical IT services and assets.
Supports senior leadership with IT asset budget planning and cost analysis.
Ensures and enforces that IT asset and contract management practices comply with relevant laws, regulations, and industry standards. Implements governance frameworks to manage IT assets and contracts effectively.
Builds and maintains relationships with vendors, suppliers, and internal stakeholders based on senior leadership guidance.
Supports senior leadership with sourcing and procurement activities. Deploys and monitors acquisition processes.
Analyzes data to inform decision-making and report on key performance indicators (KPIs). Provides regular reports to senior management on the status of IT assets and contracts.
Develops, updates, and manages IT Marketplace service catalog and establishes requirements that focus on customer experience. Ensures IT Marketplace ordering and fulfilment is executed effected and efficiently operationally. Organizes the IT Marketplace service catalog operation:
Gathers necessary customer feedback and reports feedback with senior leadership.
Creates and makes available training guides and reference materials that would allow all MTA staff to effectively use the IT Marketplace.
Performs other duties and tasks as assigned.
Oversees rigorous quality assurance processes to deliver reliability, performance, and safety objectives.
Oversees staff workload and quality of work, addressing performance issues when needed.
Observes the work performed by the contractor.
Reviews invoices and approving them if the work has contractual standards.
Addresses performance issues with the contractor when possible.
Escalates issues to other parties as needed.
Qualifications
Technical Skills
Expert in asset management/valuation and asset management principles/valuation techniques to ensure effective asset utilization and value optimization.
Expert in vendor management and vendor relationship management to secure favorable terms and pricing for it services and products.
Familiarity with procurement (purchase order and invoice processing and control) through process of sourcing, managing, or providing advice on, the procurement or commissioning of products and services.
Familiarity with IT service with an emphasis on operations management, ServiceNow and IT marketplaces.
Prior experience with business management and business operations/business operations software.
Familiarity with Microsoft Office Products, Peoplesoft Application, etc.
Familiarity with planning, project management, writing statements of work (SOW) for issuance of Request for Proposals (RFP), lead RFP evaluation committees, implementing contract controls, etc.
Familiarity in IT infrastructure, software, hardware, and services to make informed decisions about investments and cost-saving measures.
Working knowledge of emerging technology trends and their potential impact on IT costs and business operations.
Leadership Skills
Expert leadership in leading change by developing inter/intra team communication and cohesiveness; sustainment of culture and supporting staff during organizational growth/changes.
Expert leadership in leading people by working with staff to develop systems to ensure consistent, high-quality project management discipline for all technology related initiatives and endeavors.
Expert leadership in driving results by meeting organizational goals and customer expectations and make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
Expert leadership in business acumen by providing direction on evaluation, selection, implementation, and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.
Expert leadership in building coalition by internally and externally building partnerships with key stakeholders to help achieve the MTA’s mission or common goals through influence or negations.
Behavioral Skills
Demonstrated ability to lead teams, provide coaching and direct feedback.
Expert in active listening, attention to detail, customer service, prioritization, and problem-solving skills.
Expert in working independently and strategically.
Expert in identifying and analyzing risks and developing effective mitigation strategies.
Expert technical knowledge and diverse skillset to understand various technologies, systems, and potential risks.
Expert in critical thinking, problem-solving, and decision-making skills.
Expert in interpersonal and verbal and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.
Expert in managing multiple projects simultaneously and prioritizing tasks based on urgency and impact.
Extensive hands-on experience with related tools.
Expert experience with working under pressure and meet deadlines individually and collaboratively. Thinks logically, assesses problems, and is results oriented.
Expert in identifying complex business and technology risks and associated vulnerabilities.
Expert in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical).
Expert in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers.
Competencies:
Core Competency
Proficiency Level
Competency Definition
Collaborates
Expert
Building partnerships and working collaboratively with others to meet shared objectives
Cultivates Innovation
Expert
Creating new and better ways for the organization to be successful
Customer Focus
Expert
Building strong customer relationships and delivering customer-centric solutions
Communicates Effectively
Expert
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Technical Skills
Expert
Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks
Values Diversity
Expert
Recognizing the value that different perspectives and cultures bring to an organization
Education and Experience
Education: Bachelor’s degree. A combination of education and experience may be considered in lieu of a degree.
Experience: Minimum of 5 plus years of relevant technology experience.
Demonstrated leadership ability.
Demonstrated ability to inspire, motivate, and empower people to achieve organizational goals.
Collaboration skills to ensure design specifications are seamlessly implemented by the development team.
Other Information:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.