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City of New York LOCATE SPECIALIST in New York, New York

Job Description


The Office of Child Support Services (OCSS) works with New York City families to ensure non-custodial parents provide financial support for their children. Management Analysis, Quality & Data monitors the performance and effectiveness of the New York City child support program, coordinating and overseeing major improvement initiatives. Data Analysis and Reporting is responsible for generating and analyzing system data and system changes to identify abnormalities and errors that could adversely affect the processing and integrity of cases. Data Analysis and Reporting unit staff analyzes patterns of errors to identify corrective changes in systems and program operations; reviews specific demographic and operational data to identify projects to improve overall agency performance and to ensure compliance of OCSS operations with agency policy and laws and with state and federal mandates.

The Centralized Locate Unit reviews, processes, and updates data on Child Support Management System (CSMS) and Automated State Support Tracking System (ASSETS) case level and account level cases to ensure accuracy and completeness of the data and the proper functioning of automated case processing systems in compliance with agency operations and policy and federal and state mandates. This is accomplished through comprehensive case reviews, mailings to clients, computer matches, data enrichment from contracted sources, and using case/data exception and action reports. These reports are managed through OCSE Web, which helps with data capture, data gathering, and reporting, investigating, and updating case information on the reports, such as noncustodial (NCP) and custodial parent’s (CP) demographic information, i.e., name, address, social security number, employment, and date of birth against the Automated State Support Tracking System (ASSETS), the Welfare Management System (WMS), Lexis Nexis, Accurint, and CLEAR to ensure that the information is correct and up to date. Emphasis is placed on increasing the likelihood of successful case actions as measured by the federal performance indicators. If the data/information entered into the system is inaccurate, identifying and locating the non-custodial parent (NCP) becomes a challenge, which ultimately hinders the case from obtaining a court order. Improving the review of case data facilitates productive data matches, which increases OCSE’s ability to locate absent parents, establish paternity, and obtain a child support order.

Under supervision of the Unit Supervisor of Centralized Locate, with latitude for independent judgment, the Clerical Associate III, functioning as Locate Specialist, is responsible for reviewing reports to correct and reconcile the data integrity of electronic case files. The Locate Specialist researches and enters data into OCSE’s child support system ensuring client information is accurate, correct and up to date.

The Office of Child Support Services (OCSS) is recruiting 1 (0ne) Clerical Associate III who will:

  • Investigate and verifie child support information by researching demographics information of the parties on the child support case as well as court documents to obtain missing information/data or to clarify ambiguous information. Utilize a variety of applications and databases to record efforts and monitor the progress of case review activity.

  • Utilize various databases and contracted sources to investigate those child support cases requiring further review. Updates child support system with revised case information.

  • Review reports and other documents locating/identifying discrepancies, inconsistencies, missing facts (e.g., name, social security number or date of birth) or vague/unclear and/or inconsistent data; initiates case closure when appropriate.

  • Process Customer Services (CS) Track referrals regarding custodial and noncustodial parent demographic information and public assistance status updates.

  • Process incoming locate letters to update location information for custodial and non-custodial parents in accordance with agency policy, procedures, and adherence to deadlines.

  • Perform ad-hoc special investigative case reviews, as per management requests.

LOCATION: 4 WTC, 40th Floor

HOURS: 9:00AM - 5:00PM


Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.