Job Information
Parity Lead Field Support Engineer in New York, New York
ABOUT US:
Buildings in our beautiful cities, where we live and work, are producing 40% of the CO2 going into our atmosphere and contributing to climate change. We need to HEAT, VENTILATE, and AIR CONDITION our buildings 24/7. Most of the energy consumed in a building is for our comfort, but 50% of it is wasted! This is because buildings have little to no technology to control this.
Parity is a Remote HVAC Optimization as a Service company. We remotely control and optimize HVAC systems 24/7/365 to deliver automatic energy savings and revenue to multifamily residential buildings and hotels. Using advanced algorithms, Parity can predict the amount of energy needed ahead of time to operate a building to meet its occupants' demands and adapt the building's systems and machinery in real time. We save our customers:
Time - we automate setpoint adjustments and demand response protocols. Our Pi (Parity Insights) dashboard provides early alerting services when things go down.
Money - Parity contractually guarantees the savings that we expect to deliver to our customers. We also provide quarterly and annual energy savings reports.
CO2 Emissions - we reduce a building’s emissions by optimizing its HVAC systems and reducing energy waste.
WHY PARITY?
Join our organization in a key role during a period of tremendous growth and directly contribute to its future success
Contribute to purpose driven product that is working to make the world a better place through reduced CO2 emissions in multi-residential buildings
Have the autonomy to learn and grow in a fast-moving, hyper-growth start-up environment
We are already working with almost 70 million square feet of real estate… yes, that’s a lot!!
THE ROLE:
We are looking for a Lead Field Support Engineer, who will build and maintain strong working relationships with our customer’s technical teams by supporting the set-up and commissioning of the Parity system and then troubleshooting and resolving service issues. This role will be focused on Parity’s customer base in the NYC Metro Area.
As a company where software and HVAC equipment converge, service requests can be quite technical, and you will be a key player responsible for fielding these requests, diagnosing potential root causes and implementing long term solutions. We are looking for a dynamic individual that we can build around as we continue to grow. You’ll also have the opportunity to work on a variety of initiatives including developing and refining internal processes, flagging gaps and opportunities, and contributing to the growth of the support knowledge base.
RESPONSIBILITIES
Support the Building Intelligence Engineering team in the set-up and commissioning of new Parity installations which will include starting up and commissioning new control panels for integration to Parity’s cloud database
Provide timely and efficient field and remote technical support to existing customers and the broader Customer Success team by diagnosing and resolving service issues using both Parity’s diagnostic tools and Tridium’s Niagara Framework.
Troubleshoot and resolve field service issues related to Parity installed control panels and hardware including sensors, boiler controllers, VFDs, and third other party control equipment including building management systems.
Coordinate and manage service projects with third party contractors to resolve potential on site deficiencies or equipment failures.
Coordinate with site team and site service contractors to resolve mechanical service issues including root cause analysis and related tasks
Maintain service records and update client documentation to reflect ongoing service activity
Work with the Product team to upgrade and improve Parity’s software integrations and capabilities across existing clients' building automation systems
QUALIFICATIONS
5+ years experience working in the HVAC industry, with exposure to building automation system operation, troubleshooting or installation is mandatory.
Strong understanding of common building automation protocols including BACnet, Modbus, and LonWorks
Strong understanding of control wiring and control wiring diagrams
Experience with Niagara Tridium products and applications
Experience with HVAC central plant equipment and operation including boilers, chillers and pumps
Experience coordinating and managing service contractors
Strong customer service experience is a must! We are looking for someone who is able to solve complex problems and communicate effectively with multiple stakeholders.
Strong troubleshooting abilities while also having the ability to approach problems calmly, with empathy, and be able adapt and change as new information is presented
Proficient multitasking and prioritizing/re-prioritizing skills, and the ability to apply critical/strategic thinking to every situation
Must possess the ability to work collaboratively and effectively with both internal and external stakeholders
Ability to travel to client sites within the NYC Metro Area (5 boroughs, Westchester and Northern NJ) and commute to the Parity office in Midtown Manhattan
You are eager to grow, learn and tackle new opportunities in a fast-growing startup environment
You are a quick learner, and only need to be shown something once before doing it yourself, and then going back to improve the process
Don’t meet all of the qualifications? Apply anyway! If you’re a quick learner who’s up for a challenge, we want to hear from you.
Equal Opportunity Employment:
Parity is an equal opportunity employer that is committed to diversity, inclusion, and belonging. We are happy to consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status, or any other legally-protected factors. If you require accommodation during the recruitment process, including alternate formats of materials, accessible meeting rooms, or other accommodations, please let us know and we will work with you to meet your needs.
Parity welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
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