Experience Inc. Jobs

Job Information

Legends Hospitality Host/Hostess in New York, New York

Description

The Restaurant Host is responsible for welcoming and warmly greeting guests on arrival; answering telephone calls at the Host Stand, taking reservations and managing the efficient and timely seating of our guests to a table that best serves their wishes.

RESPONSIBILITIES

  • Warmly and graciously greets all guests upon arrival

  • Provide guidance to guests at One World Observatory inclusive of dining options and general New York City attraction information

  • Knowledge of the floor plan, server station assignments and table numbers

  • Utilize electronic table management system to monitor dining room and guest flow, maximize table usage and minimize customer wait times

  • When immediate seating is limited, records guest names and number of people in party

  • Provide guests with estimated wait times, always maintaining a professional, courteous attitude when confronted with hostile or impatient guests

  • Accommodate special seating requests for guests whenever possible

  • Seat guests based on guest preferences and balancing of customer flow in service stations

  • Obtain contact tracing information for guests dining in the restaurant, as part of COVID-19 protocols

  • Upon seating, offer guests a menu and inform them of their server’s name

  • Inspect tables for proper presentation and completeness

  • Relay messages to servers and bus-persons as needed

  • Maintain supplies at the host stand

  • Clean menus of food and stains

  • Thanks guests as they leave and invite them to return

  • Relay guest comments or suggestions to the manager on duty

  • Explain the restaurant concepts to guests

  • Keep work area clean and organized

  • Organize Host Desk Storage

  • Attend mandatory meetings

  • Perform general cleaning and sanatizing tasks to adhere to health and safety standards

  • Complete other duties as assigned by the restaurant manager or supervisor

    QUALIFICATIONS

  • Has worked in the Food and Beverage industry as a host for at least one year

  • Ability to work long hours and flexible shifts including: mornings, nights, weekends and holidays

  • Knowledgeable of electronic reservation systems preferably OpenTable

  • Great communication and customer service skills

  • Fluency in multiple languages is a plus

  • Must maintain personal hygiene and well-groomed appearance standards

  • Ability to work independently or in a team during set up and execution of service

  • Willingness and drive to exceed the guest expectations

  • Ability to effectively listen and take direction from supervisor

  • Must have excellent knowledge of food and beverage preparations, service standards, guest relations and etiquette

  • Be able to stand and walk for long periods of time

  • Must be personable, friendly and welcoming

  • Ability to present professionally and maintain exemplary hygiene

  • Ability to effectively communicate with management and guests

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary

  • Ability to lift up to 10lbs on an occasional basis

  • Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Qualifications

Skills

Required

  • Time Management: Intermediate

  • Team Work: Expert

  • Customer Service: Expert

  • Communication: Expert

Preferred

  • Foreign Language - Spanish: Some Knowledge

Behaviors

Required

  • Loyal: Shows firm and constant support to a cause

  • Dedicated: Devoted to a task or purpose with loyalty or integrity

  • Leader: Inspires teammates to follow them

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Team Player: Works well as a member of a group

  • Enthusiastic: Shows intense and eager enjoyment and interest

Preferred

  • Innovative: Consistently introduces new ideas and demonstrates original thinking

Motivations

Required

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

  • Self-Starter: Inspired to perform without outside help

  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Preferred

  • Job Security: Inspired to perform well by the knowledge that your job is safe

  • Peer Recognition: Inspired to perform well by the praise of coworkers

Education

Preferred

  • High School or better

Experience

Required

  • 2-4 years: Prior experience as a Host/Hostess

Preferred

  • 1-5 year: Prior experience with OpenTable, Resy, or any other reservation system in a high volume, fine dining restaurant
DirectEmployers