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New York Times Executive Director Product Design, Head of Design Operations in New York, New York

Job Description

The New York Times is at a transformative moment, and product design is at the frontier of this change. Our subscription service is becoming the essential service for curious people to understand and engage with the world. And it’s through new forms of journalism and a more accessible experience, that we can reach a wider audience than ever before.

Today the product design team stands at 50+ designers and is undergoing significant growth. To help us meet the increased needs on the team, process, and culture, we are hiring a Head of Product Design Operations.

The Head of Product Design Operations works to amplify the product design team’s value and influence by nurturing people, culture, process and craft. It’s essential that diversity, equity and inclusion run through all design operations programs. Simply put, our ability to work with a diversity of talent and create inclusive designs is imperative to our mission of helping more people understand the world.

You’ll apply your breadth of experiences to model, prototype, and refine ways our team works. You will align cross-functional stakeholders and build trust across teams. You’ll set the foundation for the discipline and shape the team to support a growing design organization. You will build our digital product design studio both online and in person.

This position is part of the Product Design management team and reports to the SVP of Product Design.


In short, take care of our product designers and help them do their best work.

  • Product Design Operations and Process

  • Define the goals and measures of success for design operations.

  • Promote an inclusive design approach (which drives inclusive products).

  • Allow the design team to focus their time on designing and shipping great products and ensure design has a high bar for quality.

  • Manage our design systems and tooling. Identify team needs with regard to process, tools, documentation, file management, etc.

  • Implement new tools with designers, researchers, and cross-functional partners to solve for our growing need to collaborate.

  • Establish and keep up-to-date documentation of how the design team works.

  • Product Design Studio

  • Help build and head a digital product design studio that works in a hybrid online and in-person workplace.

  • Provide a place where the company can shape the user experience of The Times in a holistic way.

  • Operate a functional center of excellence that over time could include specialized design functions such as visual design, motion, strategic facilitation, and prototyping.

  • Ensure learning, expand knowledge, and quality at scale.

  • Growth and development

  • Support the growth and retention of a diverse product design team. Ensure that hiring, onboarding, and our development practices propel designers of different backgrounds.

  • Reinforce use of and improving our career framework.

  • Culture and Advocacy

  • Nurture a thriving community of designers and promote design at The Times at large.

  • Develop a design agenda, the articulation of what makes product design unique at The Times.


  • You understand design and the different crafts that are part of the design family.

  • 10+ years of experience in product design, including substantial work delivered at scale.

  • Experience working in design operations, design agencies, or design program management for a mid- to large-size design team.

  • Deep experience working with creative/design teams, understanding how to integrate process with creative minds.

  • You understand complex programs, scope and prioritize projects, establish schedules, and work independently.

  • You demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

  • Experience working with product, marketing, and brand design teams.

  • Enjoy working on a cross-discipline team alongside newsroom editors, engineers, product managers, project managers, and other designers.

  • Experience working with or managing design systems, tools like Figma, Slack, and Google Workplace.

  • The right ambition. A significant personal and professional desire to improve the standing of design internally.

  • Enthusiasm for design operations and for the mission of The New York Times.

Benefits and Perks

  • An impactful role that supports original, independent, and deeply reported journalism.

  • Great health, dental, vision, and life insurance for employees and their families.

  • Responsible retirement planning with a generous 401(k) company match.

  • Parental leave.

  • Ongoing career development with $2,000 a year for conferences and $8,000 a year for tuition reimbursement.

  • Frequent panel discussions and talks by a variety of newsmakers and industry leaders.

  • A community committed to the richness of diversity, experiences, and talents in the world we cover, supported by a variety of employee resource groups.

This position is based in New York. Please note, part of the interview process will be a portfolio review which will focus on projects that showcase:

  • Your experience operating in different design environments for medium to large sized teams.

  • Your process for improving process and tooling, including design systems.

  • Your commitment to creating a diverse and inclusive workplace and approach to design.


The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.

Help shape the future of The New York Times

Whether it’s bringing new truths to light through reporting, optimizing products and formats to deliver a world-class digital and app experience, or analyzing data to better understand how we can best serve our readers, Times employees are part of a growing, unified team that is driven to build the best destination for journalism in the world.

That’s always been the case, but it is especially so today. In a time of uncertainty we’ve provided information and guidance to help readers navigate daily life — whether it’s understanding health risks or getting advice on staying sane and productive at home. This would not be possible without our journalists, data scientists, marketers, designers, engineers, project managers and many, many more.

Home to world-class talent

To create journalism and supporting products that stand apart, we must recruit the finest talent in the world. Journalists, data designers, videographers, agile marketers, art directors, and many others, we’re looking for people at all stages of their careers to bring different perspectives and practices to our teams. Together, we can make our journalism more insightful, meaningful and essential to the daily lives and understanding of people around the world.

Employee-driven benefits

If you see a job opening here that might be a good fit for you, we encourage you to apply. We offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, tuition reimbursement, paid vacation, paid parental leave and much more.

If you are an active employee at The New York Times or any affiliates, please do not apply here. Go to the Career Worklet on your Workday home page and View "Find Internal Jobs". Thank you!