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What does this job involve?
The Event & Venue Global Manager leads the recruiting, staffing, performance management, budgeting and administrative support for the Global Event and Venue Specialist team. This position acts as a liaison between the client leadership and on the ground team, serving as a single point of contact who is overall responsible for resource support in alignment with key initiatives to the broader corporate strategy and vision.Deploys appropriate SLAs, KPIs and data-driven insights to support service delivery, and process improvements. Build relationships with key stakeholders to assess internal customer needs and develop program capabilities in service, technology and data to drive program adoption.Essential Duties and Responsibilities
Responsible for recruiting, staffing, performance management, budgeting and administrative support for contract.
Point person for escalations and issue resolution.
Build and maintain strong internal relationships with key stakeholders across the organization
Drive proactive stakeholder management/change management initiatives that result in increased adoption of services and strategies.
Build a collaborative relationship with client management team to share and leverage best practices and drive innovation.
Ensures that quality processes and tools are incorporated into all daily activities to drive process efficiencies, standardization and optimization.
Investigates and resolves business partner issues/problems.
Primary enterprise SME and contact for program management support for Global Travel and Events team.Skills
Strategic and creative thinker
Highly developed problem-solving skills
Excellent written, verbal and interpersonal communication skills
Strong financial acumen for budget management skills
Proficient with Google Suite
Understands event technologies
Strong influencing skills and presentation skillsAbilities
Ability to effectively manage multiple projects
Data and process driven
Innate attention to detail
Team oriented, customer-centric, results and deadline-driven
Sets priorities and able to work in a fast-paced, multi-project environment
Takes ownership and proactively find solutions and resolve issues
Acts with a sense of urgency and calm under pressure
Ability to work independently and autonomouslyExperience and Qualifications
Bachelor's Degree or equivalent work experience required
5+ years of experience of hospitality/direct client support
Proven track record of leading high-performing teams
Proven ability to interact with C-Level management
Experience delivering a program to support multiple functions, evaluating existing systems and processes in order to improve and grow them to support the business
Previous experience with remote or virtual team members and direct reports
Strong organizational and analytical skills, excellent written and oral communication skills, including experience in strategic business discussions that require the ability to form a strong point of viewJob Requirements
Ability to travel up to 30%
Requires irregular work hours, including weekends and holidays as needed
Ability to stand for extended periods and lift up to 50 pounds
Must have a valid U.S. driver's license and valid passport

JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly