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The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
We are seeking a highly skilled and experienced Director to join the SMB Business Solutions team as the Business Operations Leader. In this role, you will be a trusted advisor to the leadership team and help drive a range of multi-disciplinary operating rhythms and transformation initiatives to help shape, implement, and manage the organization's operating plan, strategy, engagement and special projects. Operating rhythms include development of strategic plans and progress against them, team composition/evaluation, and team engagement/culture.

Job Description:

Meet our team

• Over 30M SMBs around the world trust PayPal to pay and get paid. The SMB Business Solutions team has a mission to expand the suite of products and services that PayPal provides to SMBs beyond payments-with a vision of making PayPal the place SMBs come to run their business holistically. Our team leads the strategy and commercialization of new offerings in conjunction with product, engineering, design, marketing and other teams.

Your way to impact

• Partner with SMB Business Solutions leadership to define and drive a strategic vision, along with driving OKR/goals planning and tracking.
• Support our product leaders in maintaining an up-to-date product roadmap that ties to the Commercial team's priorities/ KPIs
• Evolve team operating model including processes to enable strategic planning, and identify opportunities for simplification and productivity improvement; Deliver the analysis and associated actions necessary to enable continuous improvement
• Deliver spending plans, allocation and oversight processes and hiring strategies to enable judicious management of Opex dollars to/below budget, reflecting business priorities
• Create, implement and drive operating rhythms, relevant artifacts and team events to enable better communications and engagement up, down and across functions and teams; Optimize cadences, drive agendas and prep for internal team rhythms and management/executive reviews
• Help build talent and location strategy for the teams
• Be a thoughtful steward of the cultural values we strive for as a company (collaboration, innovation, inclusion, wellness) and an ambassador of for enterprise-wide activities

Your day-to-day

• Partner with the VP of SMB Business Services to execute against the operating rhythm you developed
• Partner with the Sr. Director of Business Operations for the SMB business unit to ensure our group is plugged into all corporate and BU processes and meetings
• Ensure required deliverables are completed on time and with high quality; Deliverables include, but are not limited to: 3-Year Plans, Annual Planning, Organizational Planning (people), QBRs, MBRs, WBRs, KPI readouts, etc.
• Track key projects that are required for the business to meet its commitments
• Partner with Commercial leads to define cross-functional dependencies and monitor progress against agreed upon milestones
• Hold stakeholders accountable to key deliverables, potentially having tough conversations when deliverables are at risk
• Identify direct and cross-functional resource needs and facilitate resource planning discussions to creatively find ways to close gaps
• Support third-party risk assessments for key partners
• Coordinate our team's responses to complex RFPs that extend beyond one product line or line of business
• Tackle complex business issues that don't have a clear owner

What do you need to bring

• Passion for and demonstrated success finding strategic alignment between internal business units and partners

• Sharp business judgment, ability to see "big picture" and to prioritize

• Executive presence, strong verbal and written communication

• Critical thinking and problem solving

• Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment

• High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results

• Superb leadership and influencing skills

• Ability to motivate others, drive collaboration & resolve conflict between diverse stakeholder groups, including partner stakeholders

• History in communications, business & strategy development preferred

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is
$118700 to $246290

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.

Minimum Salary: 118700.00 Maximum Salary: 246290.00 Salary Unit: Yearly