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JPMorgan Chase Digital UX Strategy, Vice President in New York, New York

Our growing team is seeking an experienced Digital UX Strategist to manage core product roadmap for our digital experiences. As part of our team, you will identify and own strategic projects for our web platforms from concept to execution leveraging your team relationships with design, UX research, business, and analytics.

UX at J.P. Morgan Asset Management

The UX Team participates in the full lifecycle of product development including strategy and UX research and we're excited to be expanding to have a data-oriented digital strategist own and operate our core product web offering. Our team is proud of our data-driven, collaborative and supportive environment; taking on this role means you will have the space and support to do your best work and drive meaningful impact for our users and company.

What you will do:

  • Develop the strategy for core website: Partner with cross-functional teams to determine our core platform strategy required to make the advisor website easy to navigate and useful for our target audience

  • Lead the advancement of core platform user experiences: Navigation, global and local search, product pages, and content are all within the scope that you will own, drive and improve

  • Executing your Roadmap: Determine the priority of projects and based on business and advisor needs and work with PMs to prioritize and execute. Own a detailed roadmap with milestones that achieve a desired outcome within a specified time frame.

  • Gather and analyze feedback: Partner with Research and Design to integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives

  • Partner with cross-functional teams : You believe your success depends on the relationships you build and you're excited to inspire teams to work with an agile mindset

Who we're looking for:

  • 5+ years of digital ux strategy experience or related

  • Passion for UX and utilizing quantitative and qualitative data to inform your initiatives and strategy

  • Demonstrated experience of successfully executing all stages of the product lifecycle, from gathering feedback and shaping requirements in collaboration with designers and PMs, to defining acceptance criteria, testing and driving adoption

  • Have worked in a cross-functional, matrixed organization and confident sharing expertise with peers in other departments and teams to unite all parties and align towards your strategy

  • Experience writing product requirement documentation, user stories and submitting requirements to product and engineering teams

  • Can develop a comprehensive product strategy that weaves all aspects of the site together to deliver a cohesive user experience

  • Strong communication skills and storytelling capabilities

  • Experience working with design systems and componentizations is a plus

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans

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