Job Information
The Conference Board Digital Operations Associate in New York, New York
Digital Operations Associate
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Location: New York, NY
Posted: 04/16/2024
Location Name: New York, NY
Wage Max: 55,000.00
Wage Min: 50,000.00
Position Type: Full Time
About The Conference Board
Founded in 1916 (https://cdn.acquiretm.com/assets/conference-board/TCB_HistoryTimeLine.pdf) , The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges.
We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.
Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.
What it’s like to work here:
While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun! Our people enjoy what they do and know their ideas matter.
We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. It’s all about doing our very best - which means we succeed as our Members succeed - together we improve society.
The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation, please email Sarah Baylis atSarah.Baylis@conference-board.org or call at 212-339-0347. Please indicate your full name, contact information and the specific accommodation needed.
Position Summary:
The Digital Operations Associate serves as a core team member supporting and building our conference Event app for in- person meetings, digital production support at in-person meetings, and support for our virtual conferences. Working closely with the Associate Director of Digital Experience and Transformation & Digital Production Manager, this individual works on our digital platforms and supports our digital experiences at live events to ensure a high-quality attendee and speaker experience.
Responsibilities:
Conference App Support
Build and support the use of our conference Event app for all in-person conferences, using the Certain Touchpoint Event app platform – including loading content, setting up various engagement tools, executing on app strategy designed for each event, working with marketing team on launching app to Attendees
Serve as on-site app help desk support for all in-person meetings; support engagement activities during live event conducted through the app
Setup sponsor profiles and sponsor lead capture functionality for large scale in-person meetings
Track app key performance indicators and share reports with key stakeholders
Calculate winners of badge game or other app interaction incentives
Continuously seek to improve app processes and ways to leverage the app to enhance member and attendee experiences
Perform other duties as needed
Virtual Conferences Support
Serve as Associate Producer and Producer for live virtual events in the On24 platform
Work with the Conference Programming team to ensure correct content and format loaded to the platform is appropriately represented
Conduct technical reviews with Speakers and Conference Program Directors
Continuously seeks to improve production processes and leverage technology to enhance customer and Member experiences of virtual Conferences
Digital Production Support for In-Person Conferences
Serve as onsite digital production support - including recording through the On24 virtual platform, operating AI camera technology for recordings and/or livestreaming
Support digital production management for recording sponsored sessions and other requested session recordings at in person meetings
Perform other duties as needed
Qualifications:
2-3 years working experience; 2 + years events industry experience a plus
Strong knowledge of virtual and in-person event production
Demonstrated experience with meeting technology platforms and hardware
Digital Event Strategist Certification a plus
Knowledge of On24 platform and Certain Touchpoint platform a plus
Excellent written and verbal communication skills
Expert multitasking abilities, able to meet deadlines
A customer-oriented attitude
Cool under pressure, able to juggle and multi-task
A collaborative team member who addresses problems diplomatically, constructively and with respect.
Bachelors’ Degree or commensurate experience
What We Offer
The Conference Board is proud to embrace best practices in employee wellbeing. We offer a competitive total compensation package. As part of our benefits package, we offer flexibility with remote working capabilities, employer-sponsored learning and development, advancement opportunities, on-site health initiatives, a communal and collaborative working environment, and a strong sense of comradery with sports teams, clubs, volunteer opportunities, and employee events.
The Conference Board does not discriminate. We are an equal opportunity employer/M/F/Vet/Disabled.
Apply Now!