Experience Inc. Jobs

Job Information

JPMorgan Chase Digital Chase Connect Go To Market Associate in New York, New York

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Customer Success Associate in Commerical Bank Digital, you will support the launch of new digital products and features, including change readiness for internal teams and driving client adoption. Work closely with multiple cross-functional groups to ensure a seamless customer experience while gaining the skills you need to grow within your role.

Job responsibilities

  • Helps execute product adoption, expansion, and retention activities to support a healthy customer base

  • Attends and participates in regular account meetings while keeping thorough notes to ensure accountability for customers

  • Investigates and resolves customer issues in a timely and efficient manner

  • Tracks and analyzes key metrics to measure customer success

Required qualifications, capabilities, and skills

  • 2+ years of experience or equivalent expertise in financial services, go to market or customer success

  • Strong verbal and written communication skills

  • Strong project management skills

  • Comfortable using technology with a willingness to learn new technological skills, programs, and tools

  • Demonstrated analytical skills and critical thinking ability

Preferred qualifications, capabilities, and skills

  • Prior client-facing experience supporting digital channels

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

New York,NY $72,200.00 - $104,000.00 / year

DirectEmployers