Job Information
City of New York Customer Service Supervisor, Bureau of Food Safety and Community Sanitation in New York, New York
Job Description
DIVISION: The New York City Department of Health and Mental Hygiene’s Division of Environmental Health works to prevent and control illness and injury related to environmental and occupational health risks through outreach, education, surveillance, and enforcement. With staff of 1,000, the Division covers a broad range of subject matter, including oversight of environmental investigations, lead poisoning, injury prevention, occupational health, food safety, childcare, radiation control, recreational and drinking water quality, air quality, climate health, vector control, veterinary public health, and pest control.
PROGRAM: The Bureau of Food Safety and Community Sanitation (BFSCS) protects the public, including New York's most vulnerable citizens from a broad range of hazards that may pose a threat to health or safety. DOHMH is mandated to inspect 26,000 restaurants annually, school cafeterias, and mobile food vending unit, adult day care centers, senior centers, soup kitchens, homeless shelters, and other facilities.
POSITION / OFFICE TITLE SUMMARY / JOB DESCRIPTION:
The Community Coordinator who will function as a Customer Service Supervisor who will report to the Director of Communications, Customer Service and Special Projects and will supervise up to three employees. The Customer service supervisor will provide essential supervision over the unit which plays a vital role in aiding Food Service Establishment Operators throughout the five boroughs and facilitating community workshops.
JOB DUTIES AND RESPONSIBLITIES:
Duties will include but not limited to:
Supervise and train a team comprising up to three employees.
Handle day to day communication with community food service operators.
Plans, implements, coordinates, monitors and/or evaluates programs providing important community information and outreach food service establishments.
Performs difficult work in the preparation of planning literature, customer surveys for community events.
Coordinate and organize customer service and language access training to ensure staff can assist in and with community events.
Makes recommendations on policies and procedures for unit and community events.
Ensure customer service area is clean, stocked and maintained with community resource materials.
Serve customers by ensuring the public receive quality customer service.
Maintain Call Center Database ensuring that data is entered within prescribed time frame, perform quality assurance checks, and prepare statistical reports for review by Senior Leadership.
Develop and implement customer service procedures to improve customer satisfaction.
Use various data bases to research, update, and schedule pre-operational inspections as necessary an bring to the attention of supervisor any arising issues.
Perform other technical administrative tasks and special projects as required.
PREFERRED SKILLS:
Excellent communication skills.
Excellent interpersonal skills.
Excellent decision making and problem-solving skills.
Excellent leadership and supervisory skills.
Why you should work for us:
Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.
Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!
The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.
Qualifications
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.