Job Information
Centers Plan for Healthy Living Customer Service Specialist in New York, New York
Customer Service Specialist
Manhattan, New York, NY, USA
Req #11383
Monday, July 1, 2024
Centers Plan for Healthy Living's goal is to create the ultimate healthcare experience that provides our members, their families, healthcare decision makers, and general caregivers with the guidance and plans they need for healthy living.
JOB SUMMARY:
Our Customer Service Specialists are responsible for interacting with customers in a courteous, efficient, friendly and professional manner. They engage in active listening with callers, walk-in customers, confirming or clarifying information, while resolving emerging issues.
PRIMARY RESPONSIBILITIES:
Respond to inquiries and requests via telephone and email in a timely fashion
Document inquiries, requests, resolutions, and follow-up tasks
Escalate inquires and requests to appropriate channels where applicable
Display a courteous and empathetic attitude
Perform research to answer inquiries and requests
Outreach members for new member orientation.
Help field office operation.
Perform other duties and special projects as assigned
EDUCATION AND EXPERIENCE:
Team player who thrives in a self-directed, collaborative and fast paced environment
Excellent customer service skills with the ability to be flexible, responsible, positive and able to confidently communicate
Strong smart decision making and problem-solving ability with attention to detail
Proficient in Microsoft Office
Motivation and strong attendance record
Education
Required: High School Diploma
Preferred: Associated Degree Type of Experience
Required: 1-2 year customer service experience
Preferred: Bilingual skills helpful
Specific Technical Skills
Preferred: Certifications/Licensure:
Required:
Knowledge and Skills:
Basic Health care knowledge
Microsoft Outlook, Word
Customer Service
Flexibility to work on weekend
SCOPE INFORMATION
Direct Reports:
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
The above statements are intended to describe the general nature and level of work performed by
individuals assigned to the job classification. They should not be construed as an exhaustive list of
all responsibilities, duties and skills required.
Centers Plan For Healthy Living is committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our employees and our business. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law and will not be denied employment.
Other details
Pay Type Hourly
Min Hiring Rate $20.51
Max Hiring Rate $23.08
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- Manhattan, New York, NY, USA