Job Information
City of New York Case Manager for the Division of Property Management & Client Services in New York, New York
Job Description
About the Agency:
The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
We maintain building and resident safety and health
We create opportunities for New Yorkers through housing affordability
We engage New Yorkers to build and sustain neighborhood strength and diversity.
HPD is entrusted with fulfilling these objectives through the goals and strategies of “Housing Our Neighbors: A Blueprint for Housing and Homelessness,” Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.
Your Team:
The Office of Asset and Property Management (APM) leads the agency’s effort to protect the City’s investment in affordable housing and ensure that properties remain stable and affordable over the long-term. APM actively monitors the performance and regulatory compliance of projects sponsored, supervised, and owned by the City, and connects people to affordable housing opportunities.
The Office of Asset and Property Management (APM) is composed of five divisions, which includes the Divisions of Asset Management, Property Management & Client Services, Housing Supervision, Housing Opportunities & Program Services, and Co-op Readiness & Technical Services.
The Division of Property Management and Client Services (PMCS), a division within the Office of Asset and Property Management (APM), leads the agency’s efforts for property management of city-owned residential and commercial properties and provision of temporary housing and rehousing assistance for tenants displaced from their homes because of fires and vacate orders.
Your Impact:
As Case Manager, you will assist households to transition from displacement to shelter, and from shelter to home. Through your interventions, households should be better equipped to manage the trauma of displacement, stabilize, and focus on returning to independent living.
Your Role:
Your will provide the needed support, guidance, assistance, and advocacy to and for households who are struggling to return home or to find new housing. You will also be assessing and processing referrals for case termination from HPD contracted providers and other EHS case managers.
Your Responsibilities:
CASE MANAGEMENT
Provide case management to assigned caseload. Meet with clients at least biweekly.
Develop rehousing plans, including returning home. Review and amend housing plans regularly to address situational changes.
Assist households with housing applications, interview prep, lease signing, and moving. Coordinate moving and storage services as applicable.
Document interactions with and on behalf of clients in progress notes. Enter client data and progress notes into a web-based case management system and other proprietary data management tools.
Make referrals to community-based services to address needs beyond housing. Advocate on behalf of clients to ensure appropriate services are provided.
TERMINATION PROCESSING
Review referrals for termination. Assess validity and completeness. Acquire missing and additional documentation and evidence as needed.
Compile Termination Package and coordinate Administrative Conferences and Termination Hearings.
Prep witnesses for termination hearings.
Present Termination Package and defend termination case at hearings.
Document hearing outcomes including program re-instatement, termination and shelter exit, appeals and Article 78 cases.
Qualifications
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.