Weill Cornell Medical College Care Coordinator-Employee Assistance Program in New York, New York
Provides telephonic intake assessments, makes referrals to the Employee Assistant Program's (EAP) counselors and other company-sponsored benefits, coordinates referrals to longer-term care for the EAP Team, creates wellness content for EAP training programs, and performs other administrative functions as requested by the Clinical Director.
Conducts telephonic intakes with client for the EAP; responds to messages relayed from other EAP and back-up call center staff.
Documents all client contacts in a thorough and timely manner in EMR (electronic medical records) software.
Documents non-clinical contacts and services (e.g., management consultations, critical incident requests, wellness training requests and program attendance, satisfaction and outcome survey results, etc.) in Excel or other software as appropriate.
Manages and charts full-time and part-time staff schedules.
Obtains and charts data for utilization and budget reports and flow charts using Excel, PowerPoint, Visio, and/or EAP software.
Researches and creates content for wellness webinars and develops associated PowerPoint presentations.
Provides referrals to EAP clinicians.
Assists EAP staff in making longer-term care or higher level-of-care referrals for clients utilizing clinicians and programs who are in-network with the client’s behavioral health insurance, specialty care and/or community resources.
Provides management consultations to HR, managers, supervisor and leadership around troubled employees, employees with performance issues, and around initial Critical Incident Response (CIR) requests.
Provides referrals to all relevant non-EAP company-sponsored benefits (legal, financial, child-care, work-life, Nurseline, smoking cessation, etc.).
Attends and contributes to team meetings and supervisory and peer supervision.
- Master's Degree
LMSW, LMHC or other entry-level licensed Master’s-level clinician.
Experience with principles of Care Management and Care Coordination a plus.
Knowledge, Skills and Abilities
Basic to moderate expertise in Word, Excel, and PowerPoint.
Ability to master EAP software and other relevant software as needed (e.g., Visio).
Strong customer service focus with ability to appropriately manage escalations; communicates effectively with clients and staff.
Strong organizational skills, including tracking multiple staff calendars and analyzing supply/demand issues relative to staffing levels.
Ability to research wellness/psychology/relationship topics and create content for webinars & seminars based on research from reputable and documented source material in PowerPoint.
Ability and willingness to take on projects as needed as assigned by the Clinical Director or other program leaders.
Licenses and Certifications
- Dependent on candidate's qualifications.
Working Conditions/Physical Demands
Weill Cornell Medicine is a comprehensive academic medical center that's committed to excellence in patient care, scientific discovery, and the education of future physicians in New York City and around the world. Our doctors and scientists-faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization-are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
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