Job Information
Cognizant Technology Solutions Business Process Consultant II - ServiceNow in New York, New York
About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers! We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era! Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
Delivers workshops and demos.
- 4+ years experience in Process development, management, and improvement AND 2+ years of experience in ServiceNow
- Process expertise in one or more areas
- Provides process definition guidance and best practices.
- Monitoring of deliverables before implementation.
- Manage client communications to ensure the effectiveness of the process strategy.
- Process development and maintain optimization programs.
- Update and maintain all process documentation.
- Design processes and standardize, improve or re design existing ones.
- Design new processes to improve service delivery and maintain client relationships ensuring cost effectiveness.
- Preparing documentation for deliverables such as business documents and supporting management activities such as budget management.
- Act as a point of contact between the client and the technical team regarding process-related concerns.
- Maintain the whole operational process in compliance with the quality standards and contractual requirements determined by the company.
- Prepare and run Workshop sessions for requirements gathering.
- In conjunction with Sales Personnel, Solution Consultants, conduct transition briefings - communicate commitments and expectations in preparation for engagements.
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Applications will be accepted until 10/25/2024.
The annual salary for this position is between $108,000.00 - $127,000.00 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly