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Job Description

Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York City’s yellow fever outbreak in 1822, to the COVID-19 pandemic we are a hub for public health innovation, expertise, and programs, and services. We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency’s five strategic priorities, building off a recently completed strategic planning process emerging from the COVID-19 emergency, are:

1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a “response-ready” organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods

3) Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness

4) Reduce black maternal mortality and make New York a model city for women’s health

5) Mobilize against and combat the health impacts of climate change

Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.

PROGRAM AND JOB DESCRIPTION:

The Center for Health Equity & Community Wellness (CHECW) uses a racial and social justice approach to eliminate health inequities for those who are most marginalized in New York City and to reduce overall premature mortality from the leading causes of preventable death with the vision that every New Yorker will live in a thriving neighborhood with equitable access to resources that help support health individuals and communities. The division unifies and strengthens the Department's lines of work directed at eliminating racial inequities for preventable health conditions, which are rooted in historical and contemporary injustices and discrimination, including racism. The Bureau of Equitable Health Systems (BEHS) is the healthcare systems bureau of DOHMH situated within CHECW and supporting the strategic plan and vision of the Chief Medical Officer. Our mission is to apply policy, evidence, and practical expertise to improve equity in health care delivery at the individual, organizational, financing, and systems levels. We aim to operationalize the Board of Health's resolution of Racism as a Public Health Crisis by addressing structural racism and intersectional inequities embedded within the healthcare delivery system. The mortality experienced due to COVID-19 made visible the inequities that many New Yorkers experience in accessing the healthcare system; as well as the marginalization of essential health workers.

As we move forward towards an equitable COVID-19 recovery, we need to develop innovative solutions to improve the performance, equity, and efficiency of the healthcare delivery system. BEHS includes the Office of Health Insurance Services (OHIS) which provides community-facing programs and on-the ground programmatic work that maximizes health insurance coverage opportunities and increases access to healthcare and social support services such as assistance with SNAP applications to address food insecurities for all New Yorkers. OHIS also has the Children and Youth with Special Healthcare Needs (CYSHCN) NY State grant funded program. CYSHCN serves children, youth and young adults from birth to age 21 who reside in the five boroughs of NYC and who have health conditions for which they need extra health care and assistance. This program provides community support and refer families to social support programs and resources to improve their systems of care coordination. We are seeking to hire a Community Associate to support the daily program activities under the supervision of the CYSHCN Program Specialist. This role serves as a link between the patient and the providers and the candidate must be a natural multitasker, have exceptional communication and listening skills while being efficient and detail oriented. In the event of a public health emergency as deemed by the agency (public health outbreak, natural disaster, etc.), employees may be mandated to assume an emergency response role. In these rare instances and when notified, staff will be re-assigned from their regular day-to-day duties as noted in this job description to take on another role considered necessary by the agency. When this occurs, all staff are required to comply with the change in assignment and must be prepared to be called upon promptly.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

Under the supervision of the Unit Supervisor, the Intake Coordinator will receive specialized training on medical complexity and diagnoses that are frequently encountered by CYSHCN families. This will be fundamentally important in order for them to perform the following duties and responsibilities, including but not limited to:

Connecting with CYSCHCN clients by discussing their individual needs that are not being met and connecting them to healthcare resources that they are lacking. As 65% of client referrals come from non-English speaking parents migrating from countries not limited to Colombia, Ecuador, Panama, Chile, Guatemala, and Mexico, the program is searching for someone who has experience working with culturally diverse Spanish speaking populations who can successfully articulate the policies and benefits of the program. With partnerships involving the latest influx of immigrants from Venezuela through the Mayor’s Office of Immigrant Affairs Asylum Seekers program, we predict this percentage will continue to increase.

Additional duties will include:

Conduct client interviews to obtain identifying and routine medical information for referral to community services and answer questions about the program.

Expeditiously respond to a larger volume of calls from CYSHCN clients and process intakes referrals in a timely manner to guarantee the efficacy of the program's activities for children and youth with medical and emotional health concerns.

Discuss family histories and report relevant observations and information to CYSHCN Program Specialist to develop an equitable service plan.

Provide community support by referring families to healthcare resources, social support programs, and assistance with SNAP applications to address food insecurities, while improving their systems of care coordination.

Serve as a community liaison between the patient and the healthcare providers.

Assist CYSHCN Program Specialist in community outreach and health education sessions, i.e., health fairs, presentations, and other community events.

Research and maintain relationships with internal and external community partners for referral services to meet needs of families who are seeking services.

Represent the program within the agency and community as needed and meet program objective and target goals.

Assist in the collection of data to track and report on programmatic outcomes to senior management for program planning.

Complete data entry requirement on NYS DOH database with confidential parent/child information.

Create and maintain Excel file of program participants mail and email lists.

Demonstrate flexibility in undertaking new assignments and other duties as assigned by the senior management that are aligned with program's State goals.

**IMPORTANT NOTES TO ALL CANDIDATES:

Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:

• A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.

• Proof of Education according to the education requirements of the civil service title.

• Current Resume

• Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)

Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.

If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.

**LOAN FORGIVENESS

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF.

"FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL”

NOTE: This position may be eligible for remote work up to two days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37.

Qualifications

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.