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Amazon Corporate LLC AWS Developer Support Manager in New York, New York

The AWS SDKs and Tools Team at Amazon.com is looking for a passionate and innovative Developer Support Manager to expand a team focusing on helping AWS customers resolve development questions over GitHub and StackOverflow.

We own the AWS SDKs for Python, Java, .NET, Ruby, Go, JavaScript, PHP and C++. We also own the AWS CLI, Tools for Windows PowerShell, the AWS CDK, and a number of smaller open source projects. Developers around the world depend on these tools to build applications which leverage the power of the AWS cloud. We're looking for a manager who's passionate about helping developers succeed, has extremely strong development skills, experience in Open Source software, and is excited to own a high-quality support team in a fast moving, agile environment.

In this position, you'll be at the heart of AWS, frequently collaborating with AWS service and platform teams as well as internal customers from all over Amazon. You'll have the opportunity to engage with external customers online as the voice of AWS in the developer community. You will build a world class team of support engineers, and define processes and tooling to ensure we delight customers. You will own the developer support team's business metrics, and create plans to improve efficiency and effectiveness.
To succeed in this role, you should be incredibly customer focused, have a strong command of one or more programming languages and an expert knowledge of the open source developer community. You must enjoy collaborating with teams across the company and take pleasure from delighting customers. Responsibilities include direct management of support engineers, strategic planning, process definition, customer communication, and escalation management. Additionally, as this is a growing organization, hiring top-notch engineers will be a key focus.

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AWS Platform
AWS has the most services and more features within those services, than any other cloud provider-from infrastructure technologies like compute, storage, and databases-to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.

Mentor
We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Inclusion
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work-Life Balance

We offer flexibility in working hours and encourage you to find your own balance between your work and personal life.

* Bachelor's degree in Computer Science, Computer Engineering or related technical discipline, or equivalent experience
* 3+ years of experience as a software engineer
* 3+ years of experience managing support engineers
* Experience with at least one of these programming languages: Java, C#, C++, Python, Ruby, JavaScript, PHP, Go

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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