Experience Inc. Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

As one of the enterprise teams within American Express, Enterprise Digital & Data Solutions (EDDS) works closely with colleagues across the entire company to drive growth and further differentiate Amex in a competitive marketplace by accelerating our digital products and services. The Enterprise Digital Experiences Team (EDX) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com , Amex Offers and Customer Personalization.

As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.

How will you make an impact in this role?

The Help/Search team is looking for a dynamic Product development analyst to support the content strategy to lead the development and strategy for content in the logged-out experience, as well as Information Architecture (IA) to expand and enhance our website to makes it easily navigable and accessible.

In this role, you will own the creation and optimization of journeys that engage millions of users a day, driving some of our core metrics including engagement, satisfaction, brand awareness and operational efficiency. These journeys are integrated with intelligent platforms and content management systems and you will partner with teams to scale the global customer experience for the future. This role is essential in bridging the gap between content creation and user experience.

You will collaborate with colleagues in Product, Engineering, Design, User Research, Analytics, and Experimentation to communicate and iterate on a high visibility product roadmap. You will also work closely with and get the buy-in from stakeholders across the organization to ensure we are creating elegant and frictionless solutions for our users, while also driving business outcomes.

Responsibilities:

• Define and own vision, the content strategy and roadmap by partnering closely with key stakeholders, partners and product teams

• Ensure that content and IA are integrated seamlessly into the overall user experience

• Collaborate with data / analytics /research/ SEO teams to ensure a data-driven approach

• Drive consensus across a wide range of stakeholders from different business units located across different geographies and time zones

• Collaborate to deliver key components and templates to enable engaging global experiences

• Coordinate closely with Product Managers for logged-in experiences to develop and implement a cohesive user-focused strategy that optimizes technical investment and operational efficiency

• Navigate white space to uncover opportunities that will drive measurable outcomes

• Leverage data to determine trends and insights that impact success, report on key metrics, and optimize the product through experimentation

• Actively monitor, track and report on feature launches and enhancements to continuously iterate and enhance user experiences

Minimum Qualifications:

• Strong communication (both written and verbal) – ability to liaise and collaborate with stakeholders, understand needs and influence them towards the right solution

• Ability to feel comfortable in a changing environment – able to adapt / flex approach according to needs

• Good awareness of SEO & UX principles, web standards and accessibility guidelines

• Strong organisational skills – detail oriented and ability to juggle and drive results across multiple projects to deadlines

• Fast learner, with ability to use own initiative and a ‘can do’ attitude towards problem solving and decision making.

• Digitally savvy, able to keep up with our competitors and the industry

• Ability to influence and apply data to make business decisions

Preferred Qualifications:

• Understanding of Content Strategy and Information Architecture principles

• Experience with agile methodologies (SCRUM) and tools (Jira) preferred

• Experience working with UXR and using Research findings to drive change

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24016262