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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Enterprise Digital & Data Solutions (EDDS) organization powers the world's best customer experiences and revenue growth through innovative data, digital and marketing products, and solutions. EDDS Portfolio and Program Management team (EPPM) is responsible for leading multi-year strategic programs that cut across multiple product teams, as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COE) and Technology, to elevate transparency and drive business and customer outcomes.

How will you make an impact in this role?

As an Associate, Digital Portfolio Management, you will be responsible for overseeing enterprise technology investment prioritization and planning for digital product COEs across the organization (EDDS, GSG, EP). You will work with stakeholders across US Consumer, ICS, GCS, Labs, GSG, EDDS and EP, to identify and prioritize strategic opportunities, refine initiative scope, assess feasibility, and forecast strategic initiatives through discovery, build, and launch across various customer journeys and roadmaps. You will assist LOB decision makers to define strategic outcomes and partner effectively across product, platform, and engineering teams to apply lean systems thinking to portfolio planning, investment funding, and agile operations to manage the enterprise roadmap.

The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, puts the customer experience first (internal and external customer), is comfortable operating across various stakeholders and business units, extremely detail oriented, and has a drive to optimize ways of working in an ever-changing environment – all while maintaining a positive attitude and sense of humour in the face of challenges.

This role reports to the Director, Card & Profile Portfolio Management.

Key Responsibilities:

• Oversee portfolio management activities for EDDS, EP, GSG, Experience Optimization, Modernization & Simplification Journeys

• Consult with business partners to understand their strategic objectives, shape into customer deliverables, determine product support, and manage through implementation

• Collaborate across Portfolio, LOBs, Product, and Tech to drive enterprise prioritization for COE technology investments and overall iterative portfolio health

• Assist with executive-level communications regarding ongoing priorities, status, and key messages and decisions requiring alignment

• Accelerate delivery across the portfolio, de-risking impediments as needed, solving for scope, sequencing, and capacity constraints on an iterative basis

• Implement processes and ceremonies to communicate frequently and effectively on portfolio status, keeping product and platform stakeholders informed, and escalating risks where appropriate

• Demonstrate a willingness to continually learn and implement design, product, and technologies solutions within a dynamic and highly matrixed environment

• Assist with optimizing cross portfolio operations, team ways of working, and overall process improvement

Required Skills / Qualifications:

• Minimum of 2 years of professional experience working across multiple lines of business

• Experience working in project, portfolio, product or program management, or operational experience

• Experience with enterprise collaboration tools (JIRA, Confluence, Airtable)

• Demonstrated ability to bring organization to multi-layered and complex processes

• Experience working with Agile product development methodologies

• Excellent collaboration and relationship management skills, with experience influencing and coordinating across internal or external partners to deliver business goals

• A positive, can-do attitude and a sense of humor in the face of challenges

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24006570