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As an Associate Client Success Manager, you'll play a crucial role in building and maintaining strong relationships with Progyny's growing sector of small-market employer clients. In the role, you'll manage client accounts, provide on-going relationship support, and lead opportunities for growth and upsells.

What you'll do...

• Establish, cultivate and manage the client relationship at multiple levels, serving as a healthcare consultant and trusted business advisor to these clients

• Build relationships with consultants and brokers, recognizing the value they bring to our clients

• Create the strategic retention and growth plan for each assigned client

• Effectively plan, negotiate and influence the interactions and relationships with clients, their brokers / consultants and internal team members to achieve strategic account goals

• Responsible for value delivery to clients, including plan performance, account management and service results

• Meet with clients on a regular cadence

• Create and clearly articulate the value story, trend drivers and program performance

About you...

• 2-3 years of Client Success Experience

• Healthcare and/or benefits industry experience preferred

• Proven track record of working with members or clients within the industry

• Excellent negotiation, collaboration, and listening skills

• Excellent messaging, positioning and presentation of information for client impact

• Strong ability to identify a goal and the steps needed to accomplish that goal

• Strong business and financial acumen

• Ability to work under pressure and prioritize responsibilities

About Progyny:

Progynyis a transformative fertility, family building and women's health benefits solution, trusted by the nation's leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools;provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is toempower healthier, supported journeys through transformative fertility, family building and women's health benefits.

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.

Our perks:

• Family friendly benefits: Paid family and parental leave, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents' Employee Resource Group

• Health, dental, vision and life insurance options for employees and family

• Free in-person, virtual and text-based mental health and wellness support

• Paid time off, including vacation, sick leave, personal days and summer flex time

• Company equity

• Bonus program

• 401(k) plan with company match

• Access to on-demand legal and financial advice

• Company social events

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $70,000 - $80,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.

Progyny is proud to be anEqual Opportunity and Affirmative Action employer.We respect and seek to empower each individual and support the diverse cultures, perspectives,skillsand experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com.