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What we do

At Goldman Sachs, our Engineers don't just make things - we make things possible. We change the world by connecting people and capital with ideas and solve the most challenging and pressing engineering problems for our clients. Our engineering teams build scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action.

Engineering, which is comprised of our Technology Division and global strategist groups, is at the critical center of our business. Our dynamic environment requires innovative strategic thinking. Want to push the limit of digital possibilities? Start here.

Goldman Sachs Asset & Wealth Management:

Bringing together traditional and alternative investments, we provide clients around the world with a dedicated partnership and focus on long-term performance. As the firm's primary investment area, we provide investment and advisory services for some of the world's leading pension plans, sovereign wealth funds, insurance companies, endowments, foundations, financial advisors and individuals, for which we oversee more than $2 trillion in assets under supervision. Working in a culture that values integrity and transparency, you will be part of a diverse team that is passionate about our craft, our clients, and building sustainable success. We are:

* Investors, spanning traditional and alternative markets offering products and services

* Advisors, understanding our clients' priorities and poised to help provide investment advice and strategies that make sense for their portfolios

* Thought Leaders, providing timely insights across macro and secular themes to help inform our clients' investment decisions

* Innovators, using our suite of digital solutions to help our clients address complex challenges and meet their financial goals

What we're looking for

Goldman Sachs Asset Management (AM) is looking for an experienced and capable Senior User Researcher to join our AM design team. We are looking for a practitioner with expertise in one or more of the following; human-computer interaction, cognitive and behavioral psychology, computer science, neuroscience, human factors, or ergonomics. As we grow our multi-discipline design team including UX designers, visual designers and motion designers we need research specialists who can partner with design, product and business teams to shape the strategic vision for AM, helping navigate large-scale digital transformation across the business. We are looking for a seasoned mixed-methods practitioner who can introduce research to product teams, launch research programs, and conduct studies to deliver insights on user needs and problems, workflows, and usability. We're also part of a wider design community at Goldman Sachs.

Key responsibilities

• Responsible for scoping and crafting research strategy, conducting research, and delivering actionable insights for strategic research programs within financial services
• Knowledgeable in how and when to apply both qualitative (usability testing, contextual inquiry) and quantitative (survey design, max-diff, multivariate) methodologies
• You will be innovative, creative, and an analytical problem solver
• You will help drive user-centric product teams, strategy, processes and products
• You will have extensive experience working with development teams in an agile environment
• You should have have superior interpersonal skills, excellent communication and organization skills
• You will be expected to work on multiple projects simultaneously in a fast-paced, collaborative environment
• Collaboration with designers, engineers and product managers will enable you to balance the right process and methodologies with the relevant business goals in order to deliver compelling research that focuses on business outcomes
• To seek and report on the truth based on data and observations
• Help grow an ambitious and talented team while focusing on cultivating a culture of collaboration and growth
• Establish user research in Asset Management and help to support and grow the standard of user research excellence across Goldman Sachs
• Above all, be a passionate advocate for the user

Basic qualifications

• 8+ years of experience in mixed-methods user research, in the context of product management, interaction design, information architecture, and visual design for digital experiences
• Degree or Master's degree in UX, interaction design, human factors, psychology, anthropology, or related fields
• Demonstrated mastery in a variety of research methods, including interviews, usability testing, continuous research, and survey design
• Experience planning and facilitating workshops (hypothesis, concepting, design-thinking, insights) with stakeholders to generate impactful research insights
• Connect research findings from multiple projects/sources and provide insights on a higher order
• Utilize analysis methods, such as affinity diagraming, to synthesize findings and pull out actionable recommendations
• Leverage heuristics, Voice of the Customer (VoC), statistical analyses, and other insightful methods to triangulate user pain points
• Conduct competitive and comparative research and analysis to complement user research
• Independently scope and plan a research program (can include multiple projects with multiple related studies), consulting with relevant stakeholders and team members
• Self-motivated, self-managed, self-starter with a high degree of analytical ability and intellectual curiosity who is able to ascertain what the team needs and add value with little outside direction
• Entrepreneurial drive and a desire to work in a commercially focused, fast-paced environment

Nice-to-have (but not essential) qualifications

• Domain expertise in financial services and/or developer experience a plus
• Experience conducting user research for complex business applications
• Strong knowledge of user-centered design processes and principles
• Experience with data visualization and visual design a plus
• Understanding of inclusive design and how to evaluate the accessibility of user interfaces
• Not required, but a plus: link to your online research portfolio or attach research deliverable samples

Location

• We're looking for talent in both London and New York
• We understand flexibility in where you work is more important than ever. However, we also know you'll value being part of a close knit team that wants to work closely alongside your product, engineering and business counterparts and so you'll want to be in the office more than out.

About Goldman Sachs Asset Management

Goldman Sachs Asset Management is one of the world's leading investment managers. GSAM provides institutional and individual investors with investment and advisory solutions, with strategies spanning asset classes, industries, and geographies. We help our clients navigate today's dynamic markets, and identify the opportunities that shape their portfolios and long-term investment goals. We extend these global capabilities to the world's leading pension plans, sovereign wealth funds, central banks, insurance companies, financial institutions, endowments, foundations, individuals and family offices.

We provide innovative investment solutions to help our clients meet their financial goals. We work with client coverage and product teams around the globe to help our institutional and retail clients across various industries navigate changing markets and make smart investments. We value self-starters with an entrepreneurial spirit, but still provide the support and resources to ensure your success.

More about Goldman Sachs

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly