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American Express Analyst / Senior Analyst-Product Development in New York, New York


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Enterprise Marketing Platforms and Solutions (EMPS) team was formed to support business units across the enterprise and sits within the Enterprise Digital and Data Solutions Group (EDDS). This role will support the EDDS organization and is responsible for growing the American Express brand in more than 150 countries around the world.

You will be part of the Marketing Channel Product team focusing on Email Channel Delivery, which is dedicated to driving value by developing reliable, flexible and scalable solutions and managing Products that improve speed to market, support growth, and enable operational efficiencies, while providing a best-in-class customer experience that enables Marketing across the enterprise. You will partner with a cross-functional team and will be responsible for developing and delivering a strategic roadmap to drive marketing channel transformation.

An ideal candidate will be interested in product management, content management and channel delivery, marketing operations, technology. The candidate should be a quick-learner, curious problem solver and adept to work in a fast-paced environment.

Job Responsibilities:

A successful candidate will be an integral part of the team and will be responsible for the creation and execution of differentiated long-term technology strategy to support American Express digital experiences, providing thought leadership to maximize the usage of best in class technology for Marketing Channel Delivery.

As an Analyst / Sr Analyst you will:

  • Possess excellent organizational skills including attention to detail, handling and prioritization multiple priorities, managing tight timelines

  • Strong work ethic with a global mindset

  • Represent the team in development processes to gather new requirements, understand dependencies and impact, clarify the team capacity and timelines, and provide project status updates.

  • Ability to work independently and within a team; good communication skills with a "can do" attitude toward creative problem solving

  • Participate in Agile product development activities (Lean, SAFe, Kanban) including writing and refining features and user stories, documenting customer and technical flows, and validating software functionality.

  • Maintain a record of roadmap and execution strategies with the team by understanding the dependency, timeline, and prioritization and working & communicating closely with stakeholders.

  • Support delivery of key projects

  • Be a passionate advocate for customers enabling our other product teams to meet their needs more readily

  • Assist in defining and tracking metrics and KPIs we will use to measure the success of the features the team builds.


Preferred Skills and Qualifications:

  • 2 years experience as a technical product manager/owner or project management.

  • You have delivered projects that have shown proven impact for your business.

  • You have good instincts but match that with deep analytical thinking to focus on the things that matter most, leveraging data to make informed decisions.

  • You are excited about building products in a rapidly changing landscape.

  • You can distill complex information into easy-to-understand concepts.

  • You consider the user in everything you do and love partnering with others to turn a vision into reality.

  • You are a creative thinker able to re-envision existing processes to support new product development and product improvements.

  • You are an excellent communicator, comfortable working with multiple stakeholders.

  • Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus.

Additional Details:


  • Workplace Flexibility:Full time.

  • American Express offers a fantastic and diverse working environment. High performance is rewarded continually

  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Marketing

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 21017481